1213 W. Sandusky Ave., Bellefontaine, OH 43311

Customer Service Representative

Excellent Training, Income & Benefits!

On-Site Position!

MechaniTechs Auto Service Center is looking for a dedicated, career-minded Customer Service Representative, who understands the automotive repair business and works well with people. Our shop is a state-of-the-art facility with industry-leading technology, processes and talent This is a fantastic job opportunity — with potential for growth into other roles.

We Offer Excellent Pay and Great Benefits!

• Excellent income
• Training
• 401(k) Retirement Plan with company match
• Health, Dental & Vision insurance
• Short-term disability, long-term disability and term life insurance
• Health Savings Account with company match
• Paid personal time-off including holidays, vacations, and community-service
• Excellent family-based business culture
• A fun, fast-paced environment!

Responsibilities - Customer Service Representative:

• Meet and greet all customers in a gracious, professional manner – phone, text, and in-person
• Contact customers regarding upcoming appointments and customer satisfaction surveys
• Schedule appointments for customers
• Assist Service Manager with:
  • Maintaining and developing service standards
  • Communicating with and ordering and returning parts from vendors
  • Organizing daily workload for technicians
  • Inputting data into QuickBooks accounting system
  • Record-keeping
  • Creating reports from Kukui CRM and TekMetric shop management systems
• Prepare letters and documents
• Receive and sort mail, email and deliveries
• Maintain common areas
• Collect payments by cash, check, or charge; make change for cash customers, balance cash drawer
• Contribute to team effort by accomplishing related results as needed
• Respond to internet and sales inquiries with courtesy, accuracy, and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM and effectively utilize lead management tools
• Learn customers’ needs while building trust and rapport
• Other duties may be assigned as needed

Qualifications and Requirements - Customer Service Representative:

• The successful applicant must be able to work efficiently in a fast-paced environment
• General knowledge of customer service practices and principles
• Good communication skills and professional personal presentation
• Good basic math skills
• General knowledge of clerical, cashier, and administrative procedures
• Must possess strong organizational and multi-tasking skills
• Excellent computer skills required
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen
• High school diploma or equivalent required

MechaniTechs is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.