Job description
OVERVIEW
Perfetti Van Melle - one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide - is seeking for a passionate and enthusiastic Customer Solutions Analyst to join our Supply Chain Team.
WHAT YOU WILL DO
- Understand and manage assigned customer base’s order process.
- Manage the customer’s needs and develop relationships with key contacts to deliver superior service.
- Develop processes and methods to collect and maintain large data sets. Ability to analyze data, identify problem areas and recommend solutions to drive better results.
- Develop and maintain strong scorecards that reflect PVMs performance against customer requirements.
- Proactively communicate with the organization to manage unforeseen issues, and/or to capitalize on opportunities to better serve our customers and grow our business.
- Ability to participate in projects as needed
WHAT WE NEED FROM YOU
- 1+ year’s prior experience in a Customer facing role
- Bachelor’s degree with internship experience
- MS Office Application experience is required
- SAP experience preferred
- Continuous improvement background preferred
- Openness to develop into other functions and geographies within the business
- Strong leadership skills.
- Experience in customer facing organizations preferred
- A solid understanding of customer service processes in the FMCG Retail and Wholesale space preferred
- Exceptional communication skills. Communicate daily with all internal and external business partners to resolve issues and provide needed reports and/or information
- Ability to enhance partnerships with customers so as to enable business growth
- Good business and financial acumen preferred.
- Strong problem-solving and analytic skills.
- Development and analysis of process/business scorecards to leverage data and KPIs to drive business improvements.
- Strong written and verbal communication skills across all levels of the organization. Must display the ability to present complex data in simple, cohesive form to allow for effective decision making.
- Excellent attention to detail
- Ability to quickly establish credibility and navigate across matrix organization while engaging others to ensure the most effective solutions are implemented.
- Capacity to build relationships internally and externally.
- Strong ability to move between tactical and strategic aspects of business.
- Confidence and success in problem resolution, resourcefulness and the ability to adjust to changes.
WHAT WE OFFER
- PTO package including vacation, sick, personal, and pay it forward time off
- 13 paid holidays
- Annual Bonus potential and merit-based increases
- Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)
- Medical, Dental and Vision coverage with low premiums and incentives
- HSA or FSA options
- 401k with Company Match up to 8%, ranking in the top 1% of the country
- Well-being subsidy up to $500 Annually
- Maternity & Paternity leave options.
- Life & AD&D insurance
- Short-Term and Long-Term Disability
- Sam's Club or Costco annual membership reimbursement
- Tuition Reimbursement Program
- Service Awards
Join a 2021 and 2022 NKY Best Workplace by applying today!
Perfetti Van Melle, USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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