Customer Success Associate – New York, Denver, Remote

KORE Software is looking for an organized, energetic, and driven teammate to join our growing team as Success Technical Specialist. In this full-time position, you will work closely with senior members of the Success team who manage over 100 Major League team accounts, various other sports and entertainment accounts, and growing set of brands. The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry, and in utilizing the KORE product. As a Success Technical Specialist, you will master the implementation and configuration of each KORE product along with any associated best practices. From there you will work to provide comprehensive solutions designed to help clients optimize their operation and harness fan data.

Duties and Responsibilities:

• Support the greater Success Team in onboarding multiple clients simultaneously.
• Identify and implement efficiencies through all aspects of the onboarding process including planning, customer setup, training, and post-launch support.
• Proactively create, improve and maintain customer self-help and best practice guides.
• Assist in increasing adoption & product usage, while recognizing the need to solve uniquely different problems related to specific business objectives.
• Investigate and solve customer questions during initial onboarding process and ongoing for existing accounts.
• Effectively manage project milestones and communicate overall onboarding timelines.

• Improve and maintain the use of ongoing educational resources – fostering 1:M communications leveraging best-in-class content.
• Maximize efficiencies across CSX Team; allowing for more meaningful, strategic 1:1 interactions.
• Optimize KORE's onboarding experience for brands, a growing vertical in the business.
• Travel to customer locations for all relevant aspects of the onboarding and training process.

Basic Qualifications:

• 1-3 years of work in product implementation, account management, consulting, or strategy roles
• Previous experience at a sports/entertainment and/or SaaS/technology organization
• Comfortable working in a fast-paced, collaborative environment
• Outstanding oral and written communication skills
• Analytical, critical thinking, and organizational skills are a must
• Salesforce and/or Microsoft Dynamics experience is preferred
• Familiarity with project management tools such as Trello, Monday, or Jira is preferred

What You'll Need to Be Successful:

• Extremely organized as you investigate multiple unrelated business objectives
• Open-minded desire to learn, grow and adapt as your responsibilities evolve
• Ability to function and contribute within a team while also having willingness to individually successfully accomplish tasks
• The ability to prioritize and manage your own workload
• Be a good listener; focus on building trusted relationships with customers
• Effective time management with a focus on completing essential tasks critical to ensuring customer satisfaction

We Provide

• Medical, vision, and dental insurance
• Peer to peer recognition program
• Cell Phone Allowance
• 401K

Salary Range: $55,000 to $65,000 (dependent upon experience)