Job description

Location: Fairfield, CA

Role Overview:

We’re looking for a Customer Success Associate (CSA) with leading skills, to join our growing team. The CSA Lead will handle inbound customer inquiries and proactive outreach in an effort to enroll new customers in the company’s services. The CSA Lead must enjoy working within a small, entrepreneurial environment that is mission- and results-driven. The role will appeal to candidates who are high-energy and motivated.

What You'll Do:

• Handle inbound customer inquiries via phone, email, or text.
• Guide new customers gracefully but swiftly into the company's services, then move on to the next customer.
• Flag any escalations or areas of concern to the appropriate party in a timely fashion.
• Handle outbound customer outreach as needed.
• Track outcomes and document other data in customer management systems and spreadsheets for accurate data analysis and reporting.
• Assist new team members as they learn the systems, scripts, and product offerings and we continue to grow the team!
• Overview of the office in the absence of the Manager

You’re a Great Fit for the Role if You Are:

• Compassionate: you can understand and empathize with our customers, some of whom are in difficult financial situations. You’d never treat them with anything less than the utmost respect.
• Naturally positive and high-energy: you bring your best self to work every day.
• An excellent communicator, both written and verbal. You’re articulate and can get to the point quickly but kindly.
• Thick-skinned: you can handle all kinds of different personalities and customer moods with grace; you’re energized by turning frustrated or distressed customers into hopeful ones.
• Reliable, punctual, and someone who always follows through.
• Tech-savvy: you’re adept at learning new tools and technologies.
• A good team player who people like working with.
• Resourceful and an ‘expert learner.’ You’re naturally curious and good at figuring new things out.
• Good at spotting patterns in customer behaviors – and comfortable sharing them with your manager.
• Possessed of a strong work ethic: you love to work and are motivated by a job well done.
• Vaccinated against Covid-19 (required)

Job Types: Full-time, Contract, Temporary

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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