Location – Coralville, IA | Chicago, IL | Remote-US

About Digital Diagnostics:

At Digital Diagnostics, we’re on a mission to transform the quality, accessibility, and affordability of global healthcare through the automation of medical diagnosis and treatment.

Our flagship product – IDx-DR – is an artificial intelligence algorithm where the computer, not the physician, performs the diagnosis. Built on a series of patented machine learning algorithms, our FDA-cleared software platform detects early signs of diabetic retinopathy, a debilitating eye disease that impacts 30+ million people with diabetes in the US.

We are using everything we’ve learned from IDx-DR to expand our AI platform across different therapeutic areas like skin cancer. To deliver on our mission, we need to expand our team of highly skilled and motivated team members to help us change healthcare for the better!

Who We Are:

Working for Digital Diagnostics offers you the opportunity to:

• Work with world-renowned computer scientists and clinicians who are pushing the limits of artificial intelligence, computer vision, and machine learning in medicine.
  
• Tackle complex challenges and projects with the highest levels of quality and execution for audiences that include top technologists, the FDA, and world-leading healthcare providers.
  
• Push the accessibility and quality of healthcare to new heights to improve the lives of millions of people.
  
• Contribute to a rapidly growing startup that lives by its mission to do “AI the Right Way”.

Who You Are:

Digital Diagnostics is looking for a driven, results-oriented individual who excels at getting things done with the Digital Diagnostics team as well as our customers. As point person for assigned customers, you will manage the execution of their programs, and our commitments to the customer. Responsible for end-to-end customer success throughout the customer lifecycle (late-stage sales > implementation > retention/growth), driving high levels of adoption.

Our Customer Success Coordinator is someone who will:

• Adapt to challenges, learn quickly, identify best paths forward and coordinate execution of solutions.
  
• Act as the primary Digital Diagnostics representative for small to mid-size customer implementations with minimal oversight.
  
• Partner with Customer Success Managers to execute Enterprise-level customer deployments.
  
• Manage deliverables under challenging technical and timeline requirements.
  
• Assist in developing processes and materials for customer onboarding, implementation, and training to ensure a seamless and consistent customer experience.

• Continue engagement with customers to ensure the product is fully adopted, functioning as intended, and adding expected value.
  
• Foster positive working relationships with key stakeholders (internal and external)
  
• Track metrics such as usage, payer reimbursement, quality of care metrics, etc.
  
• Work with product management and development to provide customer feedback regarding issues as well as new features to be added to the product roadmap.

What We Are Looking For:

• Bachelor’s degree
  
• 0-2 years previous experience in customer success management, project management, or equivalent
  
• Exceptional verbal and written communication skills
  
• Ability to fill a range of roles as needed, including a willingness to learn new things
  
• Willingness to travel as needed, estimated up to 50%
  
• Highly conscientious and solution-oriented
  
• Flexible and able to adapt to a rapidly changing work environment
  
• Eager to learn and willing to consider other points of view
  
• Self-motivated with the ability to work independently and take initiative
  
• Forward-looking with an optimistic worldview
  
• Detail-oriented with the ability to prioritize efficiently and multi-task
  
• Passionate about meeting customer needs

What We Believe:

At Digital Diagnostics, we’re doing “AI the right way” by building healthcare solutions that are safe, equitable, and accessible. We’re not only building a platform; we’re also building a community that emulates these values. We believe that inclusion and equity in healthcare start with a community of collaborators that celebrates human differences including race, ethnicity, gender, age, sexual orientation, human need, veteran status, political affiliation, and religion. We value what makes each person unique and create a place for everyone to thrive as we build towards shared goals. We’re committed to continuous learning and are striving to create a principled workplace while continuing to impact the world around us.

If this sounds like you, then apply to be our next Customer Success Coordinator!

Feeling over or underqualified but still think we’re cool? Have a specialty that doesn’t quite line up with this posting? We are recruiting at a number of levels for all sorts of specialties: Check out our career page at https://digitaldiagnostics.com/about/careers/current-openings/

Unfortunately, we are not able to sponsor an immigration case for employment at this time (for example, H-1B or other employment-based immigration cases).