Job description

Job Description

Sonara searches over 5 million job postings a day to find job seekers their best matches, fill out their job applications and submit them — automatically.

Take the work out of finding a job and check us out at https://sonara.ai/ and follow us on Linkedin at https://www.linkedin.com/company/sonaraapply/

Our Mission

Empower all job seekers to find employment through an equitable and efficient process.

The current world of hiring has been built around helping companies find people, not helping people find jobs. Sonara centralizes all aspects of the job search around the priorities of job seekers, empowering our users to get hired more efficiently. We've simplified the most painful and time-consuming part of job hunting - finding positions and filling out applications. We’re building a world where the job seeker is in full control and where the job search starts with responding to interview requests in your inbox, not with filling out the same questions hundreds of times. At Sonara, we’re dedicated to creating a better process by making the job seeker the #1 priority.

We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, our values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we work to enable the hopes, dreams, and ambitions of millions of people around the world.

The Sales Team at Sonara helps individuals and organizations more effectively manage their online job search strategy. You will create relationships with and advocate job search technology to leading companies across multiple regions and promote the power of our products to make job seekers more productive. Your passion to learn and connect will ultimately help more job seekers find new jobs.

As a Customer Success Manager, you’ll be in charge of delighting our customers and ensuring that they are successful at using Sonara for their job search. You’ll be responsible for being hands-on working directly with customers as well as building a scalable program to onboard and educate.

What you’ll be doing

• Hands-on customer management to drive the success of product installation and adoption
• Consult with customers to deliver insights, metrics, and recommendations.
• Build long term onboarding and success programs and workflows for Sonara users
• Develop educational content to drive product adoption
• Collaborate with cross-functional team in order to proactively remove blockers and find solutions for customers
• Represent the voice of the customers to the product team to advocate for new solutions and influence product roadmap and prioritization

What you should have

• 2-4+ years of experience in a program management or operations role
• Experience managing customers via email, chat, and phone calls
• Analytical and problem solving skills to understand complex problems and issues no matter how large or small
• Excellent interpersonal and communication skills with an ability to build strong internal and external relationships
• Diplomacy, tact, and poise when working and communication with customers

Key competencies of a Customer Success Manager at Sonara

• Sales Ability/ Persuasiveness
• Technical/Professional Expertise
• Building Strategic Working Relationships
• Planning and Organizing
• Adaptability
• Energy

Equal Opportunities and Accommodations Statement

Sonara is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Job Type: Full-time

Pay: $40.00 - $80.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

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