Job description

Fast-growing company is looking for an experienced Customer Success Manager to manage a number of key software and cybersecurity accounts. Do you want to learn more as you surround yourself with other smart and ambitious people?

We are looking for someone who enjoys helping others and being part of a team. The key to this position is to be willing to learn and grow with this high-tech company. Being self-driven and self-motivated are also critical to working with us. The position includes accepting full responsibility for ensuring that the customer's needs are met in a timely manner.

The successful applicant will focus on ensuring that our customers are happy and being well-served by our team. As a Customer Success Manager, you will be responsible for acquiring additional revenue streams from existing clients and meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. You will have responsibility to not only grow the business, but to help educate our clients in how they can grow their business. You will report to the Sales Manager and manage a minimum of 40 accounts at any given time. We’re looking for a sales-oriented technical professional who values productivity and client engagement.

Responsibilities

• Manage the company’s client retention campaigns
• Support Sales and Marketing team as needed
• Grow your skills to manage both Microsoft Commercial and Government accounts.
• Engage with minimum 10 clients per day via live contact and follow up with all prospects within two days
• Learn and recognize triggers based on customer behavior and engage with customers who wish to change service offerings
• Manage budget and hit or exceed monthly quota as established by Sales Manager
• Get 2 referrals a month from customers
• Get 2 testimonials per month from customers
• Grow account gross revenue by at least 10% per year
• 10 client appointments held per week, in person or by Teams video
• To obtain two new upsell appointment per week
• To maintain an overall blended gross profit margin of 42% - Best in class
• Hold regular (at least quarterly) review meetings with key accounts
• Manage the license portal for accounts
• All activities tracked and measured in our CRM (Keap)
• This is an in-office position (not remote)

Required Skills

• Bachelor’s degree required
• 2+ years’ experience in B2B account management
• Eligible to work in the United States
• Office 365 and Azure experience on a technical level - this is a pre-sales technical position
• Successful history working with large clients
• Experience in assisting in selling software or other high-tech solutions highly desirable
• Advanced problem resolution skills and communication abilities
• Ability to anticipate customers’ needs and match them with appropriate products and services
• Must be self-motivated and willing to learn
• Must be comfortable working under pressure in a fast-paced environment
• Experience with Keap desirable

Benefits: we pay very competitively. This position is paid as a base salary with a “no cap” commission plan. We pay full cost of health insurance (including dental and vision) and for your Microsoft Training and Certifications.

Due to Federal ITAR requirements, KAMIND IT is required to restrict our hiring to persons who are US Citizens, lawful permanent residents, or green card holders. KAMIND IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. You will NEED to bring your Driver's License and Birth Certificate or Passport along with the completed Employment Application with you if called for an interview

Job Type: Full-time

Remote: No (in Office Lake Oswego)

Job Type: Full-time

Pay: $60,795.00 - $66,784.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.