Job description

Company Description:

WeDriveU is the leader in transportation solutions, specializing in corporate, university and hospital shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Learn more at www.wedriveu.com.

Job Description:

The Customer Success Manager will report to the Director of Customer Success and is responsible for driving customer success, growth, and retention through our Customer Engagement Model. You will have the opportunity to work with customers all over the country in the Corporate, Hospital, and University spaces to help them transform their transportation goals and visions. Additionally, this role will be the main points of contact for our customers, own new program implementation, manage the optimization and change management of shuttle systems, and lead the implementation and adoption of new technologies. These projects influence thousands of end-users, driving behavioral change and improving the commuter experience. We are looking for someone who enjoys getting things done while also balancing customer needs and priorities.

Duties and Responsibilities:

• Develop and maintain strategic customer relationships focusing on consistent engagement to support the ongoing needs and objectives of each customer
• Provide data-driven recommendations to drive program strategy by utilizing our commuter data platform powered by Tableau
• Consistently achieve engagement, retention, and expansion targets
• Effectively partner with customers, internal account teams, vendors, and other internal support teams for flawless execution of projects
• Manage quarterly business review execution – align internal stakeholders, develop content, and lead the presentations
• Passionate about TDM programs and transportation innovation including electric and autonomous vehicle infrastructure, carpooling, vanpooling, employee shuttles, Mobility as a Service (MaaS), bike/ped, and public transit options

• Conduct global transportation surveys and analysis to gather actionable feedback from current and prospective commuters to drive behavioral change
• Attend local and regional transportation conferences, workshops, and networking events

• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Ability to set goals and a proven ability to achieve job performance metrics
• Excellent client facing and internal communication skills
• Strong organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Several years of experience directly managing, advising, and negotiating with enterprise customers, at all levels of seniority, with a track record of building trust and fostering successful business relationships
• Strong analytical skills, with the ability to draw quick, insightful conclusions from data sets and deliver actionable recommendations
• Additional skills and physical demands may apply.

Education and Qualifications:

Hard requirements

• Be able to travel up to 30% of the time for customer meetings and conferences

Preferred requirements

• 4+ years of relevant work experience; experience in Strategy Consulting or Customer Success Management in the field of mobility and transportation a plus
• Experience with and good understanding of zero emission strategies and technologies
• Bachelor’s degree in Project Management, Communications, Business Administration, Urban Planning, or another related field, with a record of academic achievement; MBA a plus
• Track record of overachieving growth objectives (sales, up-sells, cross sales)

EEOC
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
All incoming new hires must be fully Covid-19 Vaccinated.

Education:

• Bachelor's (Preferred)

Experience:

• Customer success management: 5 years (Required)
• Sales: 5 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Boston, MA

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.