BDO’s Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.

BDO Digital, LLC, a subsidiary of BDO USA, LLP, provides a holistic portfolio of technology, transformation services and solutions. We are an organization that values your time, talent, and contributions. Collaborate with BDO Digital’s cross-disciplinary team who work together to solve digital needs and unearth new opportunities to drive competitive advantage. Our commitment to each other is why BDO Digital is a recognized leader for our culture, employee satisfaction and career growth. We’re looking for people with the same drive; to combine teamwork with technology to produce amazing results.

As a Customer Success Representative, you are responsible for prospecting and developing new IT business leads, as well as account management of a select group of accounts. This role requires an energetic and diligent approach to new business development and customer relationships.

Your mission will be to source, identify and nurture new business by developing strong, successful relationships with potential and current customers. This position is a mix of business development, account management and understanding how technology solutions can address the customer’s business needs.

Education:

• High School Diploma, required
• Bachelor's degree, preferred

Experience:

• Six (6) months of customer service experience, required
• Experience in IT customer prospecting or sales, preferred
• Experience meeting or exceeding monthly goals for identifying qualified opportunities, preferred

Software:

• Experience using any CRM software, preferred
• Familiarity with Microsoft 365 Office, CRM, and IT products for business is desirable.

Other Knowledge, Skills & Abilities:

• Strong written and verbal communication skills
• A strong hunter mentality with the ability to prospect and sell into new accounts
• Successful track record of interacting and building relationships with clients
• Attitude is critical to success; must be self-starter, execute with speed and agility, exudes positive attitude, resourceful and highly dependable
• Ability to work well in a cross-functional team environment
• Excellent organizational, time management, and research skills

Keywords: Business Development, Customer Service, Relationship Management, Sales, Cold Calling, Outgoing, Great Phone Presence, CRM, Marketing, Communication, Prospecting

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