The Customer Supply Representative (CSR) is directly responsible for the successful generation, fulfillment, and delivery of customer purchase orders (aka sales orders). This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience. The Customer Supply Representative is the first point of contact between the external customer, or Mars Affiliate, and key Mars’ functions to ensure timely production, delivery, and risk mitigation for customer orders. This role also focuses on Vendor Managed Inventory (VMI) for a set of strategic customers.

What are we looking for?

Preferred

• Bachelor's Degree in Supply Chain, Logistics, Business or related field
• SAP experience

What will be your key responsibilities?

• Management of all customer sales orders, domestic or Mars Affiliate, from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service.
• Process owner between customer, sales, and supply organizations to ensure adequate timing and volume requirements are in place to manage the customer’s day to day inventory levels, promotional activity, and new item launches/discontinuations
• Ownership of load tracking and issue resolution from origin shipping location to customer destination.
• Responsible for order entry accuracy, including to ensure the right products are ordered, the correct method and location of shipment are applied to the order, and adequate lead time is given to ensure on-time delivery to the customer.
• Live the quality principle by logging and tracking customer complaints in internal Customer Complain Management System (CCMS) and ensure resolution is achieved.
• For VMI (vendor managed inventory) accounts, manage customer inventory levels to meet customer targets including Days of Supply (DOS) and Distribution Center Service Level (DCSL) targets. Make high quality decisions that balance enterprise and customer inventory levels to maximize in-stock presence at customer.
• Proficient management of customer data in SAP and related systems including Customer Material Information Records, and other databases.
• Other Duties as assigned. Ability to travel up to 10% as required.

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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