Job description
SidelineSwap is hiring a part-time Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for ensuring buyers and sellers on SidelineSwap have an amazing experience. We’re looking for someone with a passion for helping others who will immerse themselves in the SidelineSwap community.
This role will involve supporting buyers and sellers throughout transactions, as well as general community moderation tasks.
This is a part-time role with the potential to evolve into a full-time role. We welcome candidates who are already working part-time or full-time elsewhere, especially those with customer support experience at e-commerce or marketplace companies.
Responsibilities
- Engage with SidelineSwap users via Zendesk in a timely, friendly, and professional manner.
- Demonstrate empathy while eloquently brokering resolutions in disputes between buyers and sellers.
- Research, troubleshoot, and recommend solutions to a broad range of customer support requests.
- Maintain efficient processes that require strong attention to detail, and seek new, creative ways to optimize our current systems.
- Work 9-12 hours per week, 3-4 days per week. We have a preference for candidates who can work the following hours:
- Saturday between 1 PM-4 PM EST
- Sunday between 11 AM-2 PM EST
- Tuesday 10 AM-1 PM EST
- Monday 10 AM- 1 PM EST (Not required)
Requirements
- Must have 1+ years experience in a customer support role at an e-commerce or marketplace company
- Experience with Zendesk
- Excellent written and verbal communication
- Experience working on remote teams
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