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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Summary

The Pratt & Whitney Columbus Engine Center (CEC) team is focused on providing a best-in-class customer experience and delivering the best engines safely, on-time, and with flawless quality. Our customers are at the core of our business and the Customer Service organization plays a critical role, both internally and externally. We provide support for both commercial and military customers by developing key relationships and ensuring the organization upholds that excellent customer experience.

Quality is personal! People’s lives and safety depend on the quality of our products. From the child flying for the first time to the men and women who save our lives – what we do matters, every single day!

We are searching for a Customer Support Representative to join our team! This is a rare opportunity for you to join our extraordinary customer service team at our large state-of-the-art Maintenance, Repair and Overhaul (MRO) facility in Columbus, GA.

Your primary responsibilities include:

• Provide in-house day-to-day customer operational support

• Handle the flow of communication between the Customers and CEC

• Plan and assist customer on-site visits to meet company policies and regulations

• Execute Gate 0 (pre-induction) planning and deliverables

• Collaborate on a regular basis with key departments: Operations, Engineering, Quality, Finance, Supply Chain

• Meet time-sensitive deadlines and solve daily challenges with minimal oversight

• Collaborate with site personnel to ensure compliance to all corporate policies

Basic Qualifications

• Bachelor’s degree and +2 years of experience in Engineering, Manufacturing, Military, Aerospace or Aviation industry; OR an Associate’s degree and 4+ years of relevant industry experience; OR an Airframe & Powerplant (A&P) certificate and 4+ years of relevant industry experience

• U.S. Citizenship is required due to government contracts

Preferred Qualifications

• +1 year of customer support experience ideally in a technical environment

• Aerospace or Aftermarket Maintenance, Repair and Overhaul (MRO) industry experience

• Demonstrated issue resolution skills (both vendors and customer-facing)

• Organizational and project management skills, PMP certification preferred

• Continuous Improvement experience such as LEAN, CORE, ACE, or Six-Sigma training

• Ability to work across and communicate with all levels of the organization

• Experience using Microsoft Office, Solumina, SAP, or similar MRP/ERP systems

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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