Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm, and we're currently seeking a temporary Customer Support Specialist. This is a 6 month+ opportunity, with a great aerospace/defense firm in Santa Clarita, CA.

Responsibilities:

• Will support the process of providing products and services to meet quality standards and customer expectations.
• Responsible for account administration and interfacing with customers.
• Support Account Managers, and considerable Contract Administrative and CSR interface.
• Will perform customer order administration for new product sales, repairs and warranty sales, and technical/engineering support and services.
• Process/maintain customer purchase orders.
• Provide customer pricing requests.
• Interface with various departments order status, delivery updates, warranty, quality, etc.
• Prepare and submit customer quotations per established price list/catalog.
• Support account receivables management (collection process, validate PO to sales order, collections, etc.).
• Respond to internal/external customer questions.
• Compile/generate various customer/sales reports.
• Contract review of customer purchase orders.
• Will utilize an electronic data interchange (EDI) system.

Qualifications:

• 2-3+ years of work experience in a customer-interface role, including a solid business process understanding.
• High school diploma, and a higher national or equivalent diploma is a plus.
• Proficient MS Word and Excel skills, and ERP experience is a plus.

Additional Information:

• 6-month contract position
• Up to $35.00 per hour

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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