Job description

Key Responsibilities and Accountabilities:
Define / Clarify

• Engages with functional teams to understand their processes and their impact on data cleanliness.
• In functional areas where process is not clearly defined, identifies, develops and documents those processes.
• Evaluates and identifies the technical systems needs of the operation for input to short and long term planning.
• Analyzes and documents gaps between current and desired system functionality.

Develop / Design

• Works with functional teams to develop customer-focused processes that drive efficiency, quality, customer focus, and profitability.
• Develops, implements and maintains process and systems training documentation.
• Develops, implements and maintains efficient procedures for data handling and analysis with attention to all technical aspects.
• Continually analyze and develop data management strategies.

Manage / Lead

• Enforce policies for effective data management.
• Support users in the daily use of data systems and ensure adherence to company standards.
• Supports functional teams to ensure data integrity is maintained.
• Creates training curriculum and conducts training to ensure team members are proficiently utilizing business systems and following established processes to perform their functions.
• Manages documentation and reporting of system issues and takes on accountability for bringing them to conclusion.
• Creates and conducts ongoing staff development to ensure staff has the appropriate skills and training to effectively and better perform their process related responsibilities.

Measure / Analyze

• Analysis and oversight of database maintenance issues, including de-duplication for cleansing the company's CRM systems.
• Monitor and analyze information to identify issues or areas of concerns with functionality of CRM systems and other operating systems.
• Create reports and data extraction, as well as other data-related projects for functionality assessments, as needed.

Other

• Travel required within United States.
• Knowledge of Minto computer operating systems and CRM systems.
• Other duties within the scope, spirit and purpose of the job, as requested by management.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Coconut Creek, FL 33073: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work fulltime from the office?

Education:

• Associate (Required)

Experience:

• Data management: 2 years (Required)
• Salesforce: 2 years (Required)
• CRM software: 2 years (Required)
• Compliance management: 2 years (Required)
• Data Cleanup/Scrubbing: 2 years (Required)
• Microsoft Excel: 3 years (Required)

Work Location: One location

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