This position offers a hybrid work model

Provides consulting and strategic services to various banking business lines through development of strategies and programs for enhancement of the Customer Experience, to include but not be limited to support/development of business products, customer database generation and reporting, customer issue resolution, program sales and/or support, private wealth sales and/or support, etc.

Works under general supervision with focus on regional programs and general latitude in decision-making responsibility.

Responsibilities:

• Serves as lead consultant with business lines, delivery channel and other business partners in defining customer experience, identifying improvement initiatives, assessing ROI, and building the business through product development and/or support.
• Apply and tailor customer financial and other reporting to align and influence strategic plans and customer growth/retention.
• Assist customers with understanding the products, solve problems and issues.
• Performs all other duties as assigned

Supervisory Responsibilities:

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

Requirements:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)