Career area

Deposits Operations

Country

United States

Work Location(s)

2911 Lake Vista Drive, Lewisville, TX

State

Texas

City

Lewisville

Remote?

No

Ref #

14106

Posted Date

Monday, November 28, 2022

Working time

Full-time

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

This role calls for an individual who can deliver excellent customer service while having the ability to demonstrate empathy care to grieving customers. This specialist role is for someone who is in banking and looking to specialize or someone in customer service looking to get into banking and explore different areas. This position will work with all aspects of the bank such as Trust, IRAs, Account Maintenance, Legal, etc. If you are detailed oriented, caring individual, we are looking for you!

• Serve as a primary contact for the resolution of cases involving the disposition of deposits involving deceased account holders.
• Responsible for accurate and timely handling of all claims, maintenance requests, account openings and account closures.
• Interaction with the Customer Contact Center, Ally Bank customers, as well as non-customers.
• Interaction with Loss Prevention Team on suspicious transactions
• Interaction with various departments within operations to remediate customer issues and discover solutions for case resolution
• Contribute to process improvement and procedure updates as needed

• 1+ years of Customer Service Exp required.
• 1+ years of retail banking highly preferred.
• Ability to multi-task
• Be challenge driven, goal oriented and capable of handling emergency or crisis situations.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Strong Windows based PC skills required.
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.