Position Title: Desk Assistant

Supervisor Titles: Assistant Director of Operations

• Primary point of contact to address resident needs and issues.
• Answers incoming telephone calls, determines the purpose of the callers, and forwards calls to appropriate personnel or department.
• Answers questions, provides directions, and other information requested by residents and/or visitors.
• Ability to understand and follow proper policies and procedures in relation to crisis management (involving residents and facilities).
• Performs clerical duties as needed.
• Provide assistance with special events.
• Assist with special projects.
• Responsible for set-up & break down of all program spaces.
• Receives, sorts, and routes mail, both incoming and outgoing (federal and campus mail).
• Checks out equipment to residents.
• Monitors student and visitor access.
• Enforcing University regulations and policies after hours.
• Reports policy violations or security issues to appropriate staff.
• Clean up spills that require immediate attention (to include water, sewage, and/or bodily fluids).
• Assist residents and staff with entry of work request and relay emergent issues to the appropriate management staff.
• Attends all desk staff meetings and training sessions as scheduled.
• Other duties as assigned.

Other Duties:

• Assist with special projects, follow instructions, and meet deadlines. Keep the desk and immediate area clean and organized.
• Maintain desk signs, daily events signs and bulletin boards.
• Make recommendations and give feedback to enhance the department. Perform clerical duties as needed.

Hours

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required.
• Experience working office or service desks are preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively communicate with customers and employees.
• Ability to use written communication to effectively communicate with a diverse group of individuals, from students to the President of the university.
• Knowledge of Microsoft Word, Excel and email.
• Ability to operate basic office equipment including photocopier, computer, telephone, and fax machine.