Job description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Desktop Engineer to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Desktop Engineer

The Desktop Engineer is responsible for the daily support and tasks related to desktop computer and peripheral hardware, software technologies, asset management and the help desk tracking system. In addition, this position will also work closely with the Infrastructure Team in providing support to the computer network and telecom systems.

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, on-call and after hours responsibilities may be required on a rotating basis.

Location: must be local to Chicago, can work remotely 3 days a week, but will need to visit Downtown Chicago and Mount Prospect locations two days a week.

Salary: $55,000.00 to $75,000.00 annually

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical and Dental insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

• Provide support for users with desktop, laptop, password, and application issues.
• Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system.
• Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
• Provide Active Directory administration including, but not limited to, user management, password reset, and group policy creation and deployment
• Analyze user roles and permissions to validate access to systems, files and resources is setup correctly and ensuring a more RBAC configuration.
• Forward thinking analysis of environment and active in providing improvement suggestions. Improve the desktop computing environment and processes by proactively researching, testing and recommending enhancements and efficiencies.
• Create, test and standardize desktop application deployments through company’s software tools across physical and VDI environment. Knowledge of desktop imaging solutions such as WDS, CloneZilla or Ghost is high encouraged. Responsible for hardware and image build, configuration, setup and deployment of workstations and thin clients ensuring all users are able to complete their assigned job functions
• Assist System Administration team with workstation patching of Windows operating systems and third-party applications using solutions such as PDQ and Intune.

WHAT YOU MUST POSSESS

Must Have:

• High School Diploma required
• Minimum of three years of experience in a role of Systems Administration, Help Desk, or Service Desk environment, supporting at least 500 users
• Experience with Windows 10, PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS
• 1 or more years of experience with Windows 2012R2 or above
• Experience with Active Directory: DNS/DHCP in a multi-site environment, Creation and administration of group policies, and Role Based Access Control
• Experience with VMware: Horizon VDI, VDEM and AppVolume
• Knowledge of Security Standards such as: CIS/DISA, PCI-DSS, SOC, HIPAA
• Experience with updating and maintaining gold images for VDI environments
• Experience with Windows 10 and 11 and creating new Group Policies to ensure compliance with CIS and NIST standards.
• Proficient with vulnerability management platforms such as Qualys and Tenable. Must be able to perform scans for vulnerabilities and compliance.

Nice To Have:

• Bachelor’s Degree or other higher education preferred
• CompTIAA+ and/or Server+ Certification preferred

Other Skills:

• Able tocustomize the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.
• Collaborates with other team members by communicating verbally and in writing to ensure that issues are addressed.
• Remains flexible, open and positive in the face of changing needs of the company by thinking outside of the box and adjusting plans to meet current needs
• Makes a professional impression at all times with everyone by acting calm, responsible and respectful of others.

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60604: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Chicago, IL 60604

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