Job description

Job Description:

Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. Must be able to repair laptop/workstation and customization. Maintains, analyzes, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.

Security compliance adherence for Infra as per customer requirements

Skills:

Desktop/Laptop repair / IMAC new setups experience is a must. Good verbal communication: ability to solicit and convey moderately complex information and make recommendations, good problem solving skills, ability to work well with diverse personalities. Considerable experience supporting Servers, PCs and Handheld Devices.

1. A+ Hardware certification or equivalent.

2. 2 or more years total experience in supporting software and user support especially relating to Microsoft tools

3. Experience working with helpdesk ticketing system

4. Demonstrated time management skills of personal task list

5. Ability to set priorities and manage competing objectives

6. Ability to lift at least 50lbs

Role & Responsibilities

[Hint: -

Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization.

Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.

Mandatorily specify the domain/technology areas the candidate will work on.]

Certifications:

A+ (required)

Dell WPD Technician

Client Environnent:

Windows 7, Windows 8, Windows 10, MS Office 2016 and O365 knowledge

Required Candidate Profile

(Job Requirements/Descriptions)

[Hint: -

Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on.

What Knowledge of job, Market/Industry knowledge he must possess.

Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc.

Describe in detail what his current role should have been in his current organization.]

Job Type: Full-time

Pay: $70,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23235: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 2 years (Preferred)
• iOS: 2 years (Preferred)
• Windows: 2 years (Preferred)
• Desktop support: 3 years (Preferred)
• Technical support: 3 years (Preferred)
• troubleshooting: 3 years (Preferred)
• Laptop repair: 2 years (Preferred)
• IMAC: 2 years (Preferred)
• helpdesk ticketing system: 3 years (Preferred)
• field support resource: 2 years (Preferred)
• supporting software: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: One location

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