Job description

Job Description

Manage information technology and computer systems, ensure users IT issues are resolved within the agreed SLA,

Mandatory Skills:

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in data center management and data governance
• Hands-on experience with computer networks, network administration and network installation
• IT Assets management and compliance for that location
• Hardware platform: Laptop/ Tablet/ Handheld device L2/L3 support.
• OS: Windows 10 OS, MAC OS, IOS ,Android
• Install, Configure & troubleshoot the desk side tools like Office (o365, MS teams, one drive, Outlook), conferencing tools like WebEx, go to meeting etc.
• Email Client: Outlook install, configure and troubleshoot.
• Location compliance to be maintained (Antivirus, patching, Disk encryption)
• Account specific compliance to be adhered and sustained.
• Location VIP support to be taken care:
• Support VIP in establishing the conference calls (telecom/ video/ Dx80/ Spark) and troubleshoot the connectivity issues.
• Perform Daily, weekly Preventive maintenance on proactive basis to ensure the health of the IT assets owned by the VIP
• Coordinate with Domain team/ Vendor / OEMs to resolve the issues
• Good Communication skills
• ITIL Certified (foundation)

Education:

• Bachelor’s degree is required

Job Type: Full-time

Pay: Up to $25.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer support: 3 years (Preferred)
• iOS: 2 years (Preferred)
• Windows: 2 years (Preferred)
• desktop support: 2 years (Required)
• Technical support: 2 years (Preferred)
• IT technician: 3 years (Preferred)
• Troubleshoot: 2 years (Required)
• data center management: 2 years (Preferred)
• network administration: 2 years (Preferred)
• L2/L3 support: 2 years (Required)

Work Location: One location

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