Job description
Job Description
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
- 95% MAC support experience is must.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
- Training: Be willing to participate in on the job training designed to enhance skills and support capabilities.
Job Types: Full-time, Contract
Salary: $13.47 - $32.92 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
- Signing bonus
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote
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