Job description

Location: West Orange, NJ
(secondary location: East Hanover, NJ)
Provide first-level desktop support at our two locations located in West Orange and East Hanover for OS, applications, and hardware. Work with Network Engineer and other IT staff to refine the overall user experience by suggesting improvements to the current desktop infrastructure and the underlying technologies.

Responsibilities include

• Troubleshoot and resolve application-related issues and provide alternative solutions by utilizing root-cause analysis techniques.
• Support users by onboarding, handling resolution and follow-up on issues, and providing guidance/instructions.
• Create and decommission user accounts.
• Use ticketing system for managing work queue; record technical issues and solutions.
• Test/deploy applications to users' laptops and workstations; configure workstation hardware using Windows Deployment Services and/or other tools; provision and support new equipment.
• Support remote users with network access using Remote management and monitoring system and or VPN connections.
• Install and troubleshoot VoIP phones.

Qualifications

• Excellent verbal and written communication and interpersonal skills, with ability to relate technical issues to non-technical people .
• Working knowledge of Active Directory and Group Policy in an enterprise environment.
• At least two years of experience in the following:
• Supporting Microsoft Office Suite, Windows <? - 10, Office 365, and Linux.
• Troubleshooting software, hardware, and network issues.
• Working with office automation products and computer peripherals, such as printers and scanners.

• Basic understanding of the following:
• LAN/WAN technologies and topologies.
• VMware Infrastructure.
• Microsoft Active Directory, DNS, DHCP, and associated components.
• Microsoft 365 and Azure AD

• Ability to manage own work with minimal direction and develop skills to become back-up for network engineer.

Preferred qualifications

• Bachelor's degree in Computer Science or related field.
• Knowledge of Windows Server 2016 and up.

To apply
Forward your résumé (MS Word or PDF) and salary requirements to career@KesslerFoundation.org. Please indicate the position(s) for which you are applying in the subject line.

Address

Job Type: Full-time

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