As a Desktop Support Technician, you are the first point of contact for end users in a physical windows pc environment. Your day will be filled with opportunities to troubleshoot and resolve computer hardware, software and printer problems reported to the helpdesk. Helpdesk experience and computer proficiency are important.

Responsibilities

Daily responsibilities include, but are not limited to, the following:

• Provide Tier 1 and 2 troubleshooting of computer hardware/software/ printer problems
• Basic Network troubleshooting
• Setup/ Relocate equipment for new/ transferring employees
• Assist in hardware/software implementation/ deployment activities
• Provide user account administration
• Provide support for user’s mobile devices with MDM
• IT project participation
• Provide training and support to staff on computer operation and other issues
• Assist with new employee training
• Utilize helpdesk tracking software

Job Requirements

The successful candidate will have the following qualifications:

• High School or GED Equivalent
• 2-3 years of experience in a helpdesk support environment or educational equivalent
• Driver’s License Required
• Strong working knowledge of Microsoft Windows OS and Microsoft Office applications, including Outlook in an Exchange server environment.
• Support experience of Macs (preferred)
• Use critical thinking skills to identify strengths and weaknesses of various solutions
• Capability to communicate and collaborate with all levels of management and employees
• Demonstrate active listening skills
• Ability to troubleshoot and resolve hardware and software problems
• Ability to communicate technical material in "user friendly" manner
• Detail oriented
• Self-motivated, Dependable, Timely
• Demonstrate initiative
• Practice active learning skills
• Ability to prioritize tasks and multi-task various work activities
• Ability to work flexible schedules
• Ability to combine pieces of information and form relationships or conclusions about unrelated material
• Professional appearance and demeanor

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Humana Go365 Wellness & Rewards Program
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently is required to stand and walk. The employee must be able to move equipment weighing up to 20 pounds

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)