Job description

Super Systems Inc.
Contact: Alyssa | Email: Alyssa@supersystemsinc. com | Desk: 757-414-6576

Tier 2 Desktop Support Technicians
6 Month CTH

Secret Clearance

Sec+ Certification

Job Description:
The End User Device Technicians extend technical support to all internal IT and non-IT customers as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of
PCs, laptops, and mobile phones by identifying issues and analyzing them. Technicians receive trouble tickets raised by users through emails, telephones, or in-person, as they are the single point-of-contact for any organization. They, therefore, handle these issues independently.

Job Responsibilities:
They test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows. They document user requests and update client trouble tickets with the current status of the issue. They also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals.
Technicians should communicate and document well with non-IT people within or outside the organization. Finally, they need to have the capability to make informed decisions quickly.

Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise. They handle issues independently and alongside a team of technicians. Technicians test new hardware and software and deploy the installation of all computers and mobile devices, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.

Other Responsibilities

• The End User Device Technician is one of the single point of contact for customers to obtain technical support.
• They install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
• They install, assess, troubleshoot, maintain, and upgrade software and sever application of different types, including cloud/web base applications, of all users so that they perform optimally.
• They keep abreast of the operational tempo, raise the flag on trends and outages to upper management.
• They create appropriate support documentation in a bid to help all users and team members quickly troubleshoot all of their problems.

Job Types: Full-time, Contract

Pay: $50,000.00 - $55,000.00 per year

Schedule:

• 8 hour shift

Application Question(s):

• Are you fully vaccinated or partial?
• Are you able to install, assess, troubleshoot, maintain, and upgrade software and sever application of different types, including cloud/web base applications, of all users so that they perform optimally?

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.