POSITION TITLE: Digital Inclusion Peer Navigator for TAY and Transgender Communities
POSITION TYPE: Full-time (40 hours); non-exempt; permanent
PAY RANGE: $25/hourly
REPORTS TO: Special Projects Manager
HOURS: 9am – 5pm, Monday – Friday; Role is in-person and remote in San Francisco (flexible hybrid remote work options). Some schedule flexibility may be required for training schedule needs and urgent situations.
BENEFITS:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Over 30+ days of PTO including: 10 vacation-days (baseline), sick-days, personal days, and major holidays
• Health and Dependent Care FSA, Commuter Check, and 403(b) options available
• Ongoing access to MHASF continuing education and skill-building workshops— all training time paid
• Excellent opportunity for advancement—over 70% of our staff have been promoted internally at least once!

ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)
MHASF is a mental health peer-run nonprofit located in downtown San Francisco and serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff are dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health—hoarding and cluttering behavior; post-hospitalization peer support; mental health and nutrition; peer mental health workforce development, and much more.

Overview of role
In collaboration with San Francisco Department of Public Health (SF DPH), MHASF is managing the Technology-Assisted Mental Health Solutions (TAMHS) Project. There are two main goals for the TAMHS Innovations Project. The first goal is to use technology to support the mental wellness of San Francisco residents. The second goal is to close the digital divide in San Francisco.

The TAMHS project will provide Samsung A7 Tablets to 60+ residents of San Francisco. The target populations for this project are Transitional Aged Youth (16-26) and socially isolated Transgender adults. The tablets are internet connected, and will be at no cost to participants. The program will then collaborate with participants to enhance their mental wellness online.

The Digital Inclusion Peer Navigator will support participants in the TAMHS program. This includes providing technical support to participants and referrals to peer mental health services. It also involves soliciting feedback from participants on their digital mental health needs. This feedback will help continuous improvement of the TAMHS program.
Top 3 responsibilities:

• Maintain regular contact with program participants via digital office hours, Zoom, text, email or in-person meetings
• Ensure you understand participant's comfort with technology and provide resources and support to help them grow their digital literacy skillset
• Collect, organize, and monitor participant data. This includes ensuring outreach trackers are kept up to date, driving engagement with our satisfaction surveys, and ensuring feedback is shared with appropriate stakeholders to ensure continuous improvement.

Additional responsibilities:

• Address inquiries, resolve technology related issues as a “single-point-of-contact” and provide customized interaction(s) to our diverse participants’ technological preferences and individualized needs
• Assess each participant’s foundational digital skill set, access to technology and assist participants grow and develop their digital literacy, and access critical mental health services
• Provide links to peer-to-peer mental health support at MHASF and the wider peer community
• Codify digital support training by creating handouts (using Canva) or video (Microsoft Stream recordings) and distributing by Instagram, Thinkific & in person channels
• Learn technology tools our participants request information about – to support them directly or enough to refer them to an appropriate resource
• Model technology inclusion through coordinated and intentional efforts to reduce and eliminate historical, institutional, and structural barriers
• Other duties as assigned

Required qualifications:

• Personal lived experience of mental health challenges, and willingness to disclose to participants and in presentations
• Spanish speakers, Transitional Aged Youth (ages 16-26) and Trans-identifying individuals are strongly encouraged to apply
• Excellent written and oral communication skills; ability to organize and present complex information in a clear, accurate and concise manner
• Knowledge of community engagement strategies, health disparities, bridging technology inequities, cultural and linguistic competency, and culturally responsive education and dissemination strategies
• Experience taking initiative to self-educate about unfamiliar subjects or concepts, particularly on technology topics
• Professional computer skills including software knowledge in Microsoft Suite, Microsoft 365, the iOS and Android operating systems and other web-based collaboration/communication tools (e.g., Asana, Slack)
• Commitment to upholding the mission and values of MHASF

Successful attitudes and work approaches:

• Affirmative and accepting towards people from diverse backgrounds and experiences
• Highly organized and resourceful, attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines.
• Willingness to learn and support others, take, and provide constructive feedback, and adjust communication and behavior.
• Willingness to take initiative to self-educate about unfamiliar subjects or concepts

Bilingual/Bi-cultural individuals are strongly encouraged to apply.

HOW TO APPLY

We only accept applications through our online portal:

https://mentalhealthsf.formstack.com/forms/digital_inclusion_peer_navigator

Applications require all the items to be considered complete; applications that do not include both of these documents will not be considered: (MS Word or PDF format)

• An up-to-date résumé
• A thoughtful cover letter describing your unique qualifications for and interest in this role

We endeavor to maintain an accessible and transparent application process. We will confirm receipt of all complete applications, and will strive to notify applicants of the status of their application as soon as possible. No phone calls about this position, please.

Equal Opportunity Employment Statement

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us.

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.