Who We Are:

The Pratt Library is one of the oldest free public library systems in the United States, serving the 622,000+ residents of Baltimore through its twenty-one branch locations and also serves the 6,000,000 residents of Maryland as the State Library Resource Center. The Library’s mission is to empower, enrich, and enhance the quality of life for all through equitable access to information, services, and opportunity.

Job Description:

The Pratt Library is in search of talented and motivated part-time Digital Navigators. The Digital Navigator will provide one-on-one or small group assistance to community members who need affordable home internet service, internet-capable devices, and/or coaching in introductory digital skills, in order to become effective home internet users. This assistance will be provided in-person at our branch locations, or by telephone, email, text, or video chat depending on the customer’s preference.

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  Assist the Digital Equity team in performing digital literacy assessments of individual customers
• Provide digital navigation services to library customers, which includes: discussing needs for technical support, discussing home internet and device access, and connecting customers with programs that meet their needs.
• Carry out follow-up assessments and sessions with customers to ensure their success.
• Maintain a customer database to track each client’s progress and types of requests, keep accurate and timely records, and report outcomes as required.
• Be knowledgeable on the EPFL’s digital literacy programs and resources.
• Support the needs of the Digital Equity Team and perform other duties as assigned.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. This could include lifting up to 50 lbs., standing on your feet for multiple hours, bending over for some time to work with a seated customer, and/or traveling to different locations within one shift.

Required Knowledge, Skills and Abilities

• Strong digital literacy skills.
• Ability to embrace the challenge of learning and teaching basic technological concepts.
• Excellent self-organization, language capacity, and cultural competency.
• Excellent telephone and online communication skills.
• Ability to demonstrate a positive attitude, excellent hospitality skills, cultural sensitivity and a sense of humor in working with diverse customers, coworkers, and community.
• Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner.
• Preference will be given to qualified applicants who speak Spanish or another language in addition to English

Position of Trust

Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.

The Enoch Pratt Free Library does not offer health insurance and leave benefits to part-time employees, however, some categories of part-time positions do receive retirement benefits.

For such positions, it is mandatory that they be enrolled in the Maryland State Retirement System. Which positions are enrolled is based upon the job description and the number of hours scheduled to be worked.