Job description
Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
Reporting to the VP Global Engineering, you will lead all Broadcast Engineering functions/activities and personnel. These functional responsibilities include traditional broadcast engineering operations, broadcast IT operations, project engineering, computer aided design, inventory/asset management, live graphics, master control/network operations, business continuance/disaster recover execution, talent development and long-range strategic planning.
You will be based at QVC's headquarters in West Chester, PA; this position is hybrid.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
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Broadcast Engineering Operations
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Establish a preventive maintenance program for the existing broadcast technology infrastructure; Establish break/fix procedures for the existing broadcast technology infrastructure; Establish communication procedures for preventive maintenance and break/fix work being completed to inform the appropriate team; Work with Master Control on operational, regulatory and technical escalation procedures and communication on important systems issues; Establish, implement and practice the Business Continuity/Disaster Recovery Plan.
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Broadcast IT Operations
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Ensure daily important Broadcast IT systems are supported; Ensure that sound IT Security practices are in place to protect the Broadcast Network by partnering with Corporate IT & Data Security teams; Ensure that change management processes are in place for all important Broadcast IT systems; Develop a short- and long-term Broadcast IT technology strategy.
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Project Engineering
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Establish Project Management methodologies; Ensure CAD drawings are current for broadcast technology infrastructure; Ensure CAD personnel are supporting project engineering design and creating installation packages; Provide guidance on complex design, development, integration, testing and documentation for projects; Oversee all designs and conceptual layouts to ensure adherence to Broadcast Technology best practices; Consult with Global Technology Architect to ensure design conforms to global broadcast technology architecture; Approve project timelines, budgets, and resource projections/allocations.
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Master Control / Network Operations / Shift Engineering
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Establish procedures that provide technical operational support to live and off-line broadcasts; Establish communication standards that inform the department, leadership and teams on the status of broadcasting systems; Work with Engineering Operations on escalations procedures beyond first and second level technical support; Ensure 24/7 monitoring of all broadcast systems; Ensure broadcast transmissions follow government and industry specifications (Closed Captioning, Loudness, time limits on signal loss or corruption).; Be a single-point-of contact during system failures, disaster recovery or other high risk exposures for the Broadcast facility.
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Organizational Leadership
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Establish development program, both technical and leadership; Develop succession planning for leadership and technical positions; Budgeting; Remain current on new technologies; Participate in Global Broadcast Engineering strategy discussions; Attend Global Broadcast Technology/Engineering Summits; Develop communications strategies that connect the organization to understand and meet goals and the Global Broadcast Engineering Strategies; Develop organizational goals and priorities that are connected to the Global Broadcast Engineering Priorities
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What You Bring
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BS in Engineering or related field, or equivalent combination of training and experience.
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10+ years of live broadcasting or broadcast engineering experience including 5+ years of managerial/leadership experience.
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Knowledge of Control Room, Master Control, Technical Operations, Broadcast IT operations and Studio operations.
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Understanding of digital television broadcast systems design and documentation (studio, technical center, uplink, transmission, construction and maintenance).
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Knowledge of LAN and computer network technologies and topologies.
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Technical competency in the major areas in a broadcast facility, not limited to the following: Circuit design/construction, HPA’s, CATV systems, Downlink/Uplink systems, Cameras, Robotics, Graphic systems, compression systems, network switches, fiber transmission systems, Audio systems, audio/video switchers and routers, video servers, play out/automation systems, NLE systems, Media Asset Management systems.
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Experience establishing plans, develop processes that allow most efficient workflow.
Remote work is not permitted in NYC at this time.
#LI-CF1 #LI-Hybrid #MLT
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qurateretail.com
for assistance.
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