Director of Forever Client Experience Manager

• 
  Customer Service/Customer Experience Manager is highly sociable, draws energy from working with people, and is optimistic and outgoing. They have a compelling desire to support the team in achieving team success and support the team's overall mission by establishing and nurturing ongoing relationships with past clients.
• In this role, you will implement and execute a comprehensive customer relationship program for the team. This opportunity offers significant room for creativity and innovation for the right individual, to continue to build this program.

Compensation:
The starting compensation for this position is consistent with industry standards in customer relationship management. The Director of Client Experience is primarily an office-based employee with a salary based on a 40-hour work week, excluding time spent in production.

$40,000+ DOE

• Daily management of the past client database.
• Daily communication with past clients via the telephone.
• Daily handwritten communication with past clients via mailed correspondence.
• Regular communication through social media.
• Communication with clients who have recently closed on a home.
• Oversight of client surveys and reviews.
• Oversight of communication with past clients surrounding special occasions, i.e. birthdays or anniversaries, as well as other life cycle moments.
• Planning and execution of regular events focused on team building among the members of the team.
• Planning and execution of regular opportunities for the team and interested past clients to give back to the community.
• Planning and execution of special events focused on past clients to facilitate their continued interaction with The Gellman Team
• Collaborate on the general marketing practices of the team through assistance with existing campaigns and the ability to innovate and create new campaigns.
• Attend Team Huddle on Tuesday and Friday to stay informed about what is happening with the team's clients;
• Serve as a consultant as needed with regard to relationship building.
• Other responsibilities may include: Meeting the needs of unique situations with individual clients. Other tasks as assigned to support the production and administrative teams.

The ideal candidate should be the ultimate brand ambassador for The Gellman Team and live by its mission statement and core values. Additionally, they should:

• Be professional in attitude and appearance.
• Be independent and self-motivated.
• Be happy and positive.
• Have the ability to communicate effectively (oral and written).
• Have in-depth knowledge of real estate in the St. Louis market.
• Have an insatiable passion for providing exceptional customer service.
• Have 1 + years of experience in Real Estate.
• Have 2+ years of experience in a customer service related field.
• Possess knowledge in the principles of customer relationship management.
• Possess knowledge of various technology driven platforms including: CRM software, Microsoft Office, and social media with regard to its application to business.
• Have the desire and capacity to constantly expand their knowledge regarding trends and systems in customer relationship management and real estate.

Additional Qualifications:

• Missouri real estate license.
• College degree or equivalent preferred.
• Open availability to meet the needs of the business, including evenings and weekends.
• Readily available access to reliable transportation.

If you crave excitement and love running toward the fire, then we’re a perfect fit.

The Gellman Team is founded on the principle that our clients desire and deserve personal service combined with the latest technology to accomplish their Real Estate goals.

We’re in the process of building one of the fastest-growing real estate teams in the United States. In 2022, The Gellman Team was ranked as the #1 Team in the State of Missouri. We hire to fit the culture of our team. We work in a cohesive manner and have an onsite coach that will serve you to help you achieve your goals.