Director of Education Sylvan Learning Centers of Minnesota

Full-Time (Salary Plus Bonuses)

Sylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade. With 40 + successful years in the business, we guarantee positive educational results every step of the way. Our passionate instructors are certified and our expert approach is personal and prescriptive, with each individual child’s needs in mind.

Our talented employees experience daily the impact they make. We’re an organization that prides itself in instilling knowledge and confidence in each customer we benefit!

GENERAL SUMMARY

Lead a team with the power to positively influence the lives of parents and children daily. As Director of Education, you’ll coach staff and manage the overall learning experience for students—ensuring consistent, meaningful, high-quality education. In addition, as principle point of contact for the center director, you’ll meet Center performance goals, manage costs and create marketing strategies that result in growth.

ESSENTIAL JOB FUNCTIONS

• Manage the day-to-day operations of the Center

• Monitor and track Center performance

• Select, develop and motivate Center staff, conducting regular performance reviews to ensure professional success and development

• Guarantee timely and high-quality personal customer service in response to all calls and walk-in inquiries

• Review all corporate communication and disseminate to Center staff

• Support effective instructional management

• Direct the service and communication process throughout the customer lifecycle to support high customer retention rates

• Promote financing options that meet the customer’s needs

• Onboard new enrollments

• Establish and maintain collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations

• Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes

• Ensure the professional appearance of the Center according to Sylvan standards

• Ensure adherence to established Sylvan operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED

• Four year degree required

• Minimum of one year of customer service experience preferred

• Minimum of one year of education/teaching/tutoring experience preferred

• Minimum of one year management experience preferred

• Experience using Microsoft Office and other standard business applications used by the Center

• Knowledge of general office equipment such as copiers, printers, and office phones

• Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQUIRED

• Strong customer service, interpersonal, and communication skills—outgoing people-oriented approach preferred

• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships

• Proven ability to supervise, coach, and develop staff

• Strong presentation skills for small group opportunities

• Ability to track and interpret business metrics and financial statements

• Strong analytical and problem solving skills

• Strong word processing, data entry, and other administrative skills

• Strong organizational skills and proven ability to manage multiple tasks and be flexible

• Proven ability to communicate effectively in writing and to proofread and edit copy

• Ability to work collaboratively

• Ability to work a flexible schedule, including evenings and weekends

• Ability to occasionally lift and/or move up to ten pounds

QUALITIES we Value in our team

• Flexibility

• Humor & Humility

• Passion

• Coachable

• Ability to relate to students

• Cares for the greater good

• Accepts students for who they are

• Makes content understandable and relatable

• Able to work with multiple ages/subjects

• Time management

• Reliable work ethic

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.