ABOUT US

Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!

CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.

JOB DESCRIPTION
- FULL-TIME

This position is responsible for directing all aspects of ORU’s global recruitment and retention initiatives for international students.

DUTIES AND RESPONSIBILITIES

• Directs all global recruitment and retention aspects of the team from first touchpoint with those interested in ORU through to application, admission, enrollment and matriculation, as well as the continued care and support of international students through the International Student Center, through to graduation.
• Hires, develops, trains, and coaches’ staff to represent the ORU ethos to prospective students/parents and cultivate relationships with them with high energy, professionalism and excellent customer service. Reviews staff performance on a consistent basis against key metrics and holds staff accountable for prompt communication and meeting clear and measurable goals.
• Oversees the use cases for direct reports of the CRM Salesforce, SIS Vision/Banner, and management/workflow of technology tools for recruitment and retention, ensuring consistent training across the team and providing input to the respective Directors to meet the needs of the team along with the goals before them. Develops and monitors reports to enhance overall strategies relating to global recruitment of populations, yield management, forecasting and efficiency of the team.
• Responsible to manage and strategize current and potential global markets for ways to develop and reach prospective students in order to achieve the enrollment goals both at the individual and team level. Develops, rates and pioneers contacts (including schools, ministries, churches, etc.) in relevant region of country whereby contact is made with respective organizations.
• Responsible for the overall international goal that includes achieving recruitment and retention goals, as assigned directly to the team.
• Prepares written progress reports and makes presentations as requested to best represent the functions and updates relating to the team. Communicates effectively with internal stakeholders and external agencies and organizations for the purpose of obtaining information, cooperation or approval of desired actions to positively impact enrollment of all international students.
• Establishes and maintains excellent working relationships with all areas of the division while representing unity within the processes and among the team members to ensure goals are met. Works closely with other areas as necessary to address the needs of students and to best serve those involved. Areas also include those outside of the division which include but are not limited to: Registrar’s office, Student Accounts, Student Support Services, Student Development, and Academics.
• Conducts regular coaching sessions for continuous professional development among the staff while communicating openly with the VP about the progress and needs therein. Creates and executes the core strategy of the department in order to reach 50% of international students represented within the student body.
• Performs other duties as assigned by the Vice President of Enrollment Management.

JOB REQUIREMENTS

EDUCATION:

A Master’s degree is preferred with preference given to an ORU graduate. Bilingual is highly desirable.

EXPERIENCE/SKILLS/ABILITIES:

• A minimum of 3-5 years of progressively responsible experience in sales/recruitment/management in education or related field required.
• Demonstrated success in a performance-driven sales environment which utilizes metrics and measurements.
• Self-starter who is results-oriented with outstanding problem solving and analytical skills.
• Ability to train staff consultative selling, uncovering buying decisions and determining and meeting customer needs.
• Ability to identify and resolve complex problems efficiently, effectively, and independently.
• Excellent interpersonal skills, with demonstrated ability to work effectively with staff, students and all levels of University administrators, as well as external agencies/groups and the public.
• Highly effective communicator, both orally (in person and by telephone) and in writing.
• Capable of accomplishing multiple tasks within predetermined deadlines.
• Proficiency in Microsoft Office Suite Products and Internet required.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Strong student-centered focus; commitment to student satisfaction and success.
• Knowledge of customer service standards and procedures.
• Desire to work in a progressive but competitive environment.
• Ability to multi-task, yet maintain close attention to detail, and timeliness of work production.
• Ability to lead in a positive team-oriented manner with a variety of people. (Students, faculty, staff, administrators, vendors and members of the general public.)
• Must maintain a high level of confidentiality of information.
• Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its’ procedures.

ADDITIONAL INFORMATION

Must be available and willing to work extended hours beyond the normally scheduled office hours of 8:00 a.m. to 5:00 p.m. This may include evening and weekend hours. Certain recruitment trips or opportunities for professional development may require travel by air and overnight stays. International travel may be required. Occasional out-of-town travel may be required. Travel to include: air and ground, personal vehicle may be required.