Job description
Company Overview:
CareMount Medical, P.C. is the largest independent multispecialty medical group in New York State, providing comprehensive medical care of the highest quality to over 640,000 patients in more than 45 locations throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties and New York City. Founded in 1946 as Mount Kisco Medical Group, CareMount has grown to over 600 physicians and advanced practice professionals representing more than 40 different medical specialties. CareMount is affiliated with world-class organizations including Massachusetts General Hospital, Mount Sinai Health System, and Memorial Sloan Kettering Cancer Center. CareMount offers on-site laboratory and radiology services, endoscopy and infusion suites, and operates eight urgent-care centers. Our physicians are frequently recognized as best doctors in respected publications and have been featured in lists including New York Magazine’s “Best Doctors,” Westchester and Hudson Valley Magazine’s “Top Doctors” as well as in Castle Connolly Medical’s “Top Doctors.” For additional information about CareMount Medical and its specialties, please visit: www.caremountmedical.com.
The group has always maintained a firm commitment to each of our patients...to provide high quality medical and surgical care in a warm, friendly setting, and in a caring manner. Each and every member of our professional and support staff is dedicated to this ideal - physicians, nurses, technicians and support personnel.
Position Overview: The Director of Learning Services position is responsible for the oversite of all learning and development programs and assists with improving the productivity of CAREMOUNT’s Physicians and Staff. In order to accomplish this, the Director of Learning Services is responsible for partnering with leadership to identify training needs based on skills and gap analysis, training delivery and mentorship of the training and delivery team. This position will manage resources and activities to ensure a timely and quality delivery of programs and services and ensures that employees are supported as required by business operations. Create a culture of continuous improvement by defining policy and procedure that will support a standard, stable and predictable environment. Lead training team who are responsible for the education of the staff in regards to all Information Technology initiatives (Electronic Medical Records; Patient Management Applications; Ancillary Medical Applications; Medical Device Applications), as well as management and staff development training. Specifically, the Director will be responsible for the following tasks / responsibilities:
Principal Accountabilities
- Leadership
- Maintain a high-level understanding of business process and drivers.
- Work with business owners to analyze performance reviews and build a skills gap analysis to identify training needs.
- Work effectively with all organizational levels while proactively strengthening relationships with customers. Understands and relates business needs in appropriate terms for team members.
- Coordinate and lead team meetings to ensure proper communication and prioritization is conveyed.
- Encourage teamwork through cooperative interaction with co-worker
- Strategy and Solutions
- Develop and maintain a continuous and flexible learning strategy that is aligned with Business Objectives
- Proactively identifies opportunities to leverage technology, improve processes, and enhance vendor relationships to reduce operating costs and increase customer satisfaction.
- Demonstrate fiscal responsibility by the development of cost savings measures. Explore alternative approaches that will meet or exceed expectations while being cost sensitive.
- Planning
- Work proactively with other teams and customers to identify business and resource needs, develop appropriate business solutions and services where necessary.
- Responsible for creating/approving training approach and solutions to continuously educate our employee base.
- Responsible for maintaining a complete list of project(s), milestones, tasks to ensure all relevant activities are accounted.
- Establish current and long-range strategies and set team objectives in support of business initiatives.
- Resource Management
- Design and develop a departmental structure to support the goals and objectives of the organization.
- Coordinate the efforts of personnel to ensure effective curriculum development, training schedules and competency.
- Define and deliver the direction of the team(s) to ensure alignment to organizational and personal goals.
- Prioritize work and responsibilities to ensure objectives and priorities are aligned with business initiatives.
- Work with team members to create employee development plans to improve core competencies in alignment with organizational objectives.
- Provides continuous mentorship of the department including yearly performance reviews, ongoing feedback, coaching, action plans, follow-up, and direction for employees to exceed standards of performance.
- Ensure that all vacant positions are filled in a timely manner.
- Training
- Promote and advocate the effective use of a Learning Management System.
- Evaluate Instructor performance and effectiveness of training programs.
- Promote and advocate the creation and delivery of new mediums of training. Leverage technology to effectively train users in an economical and efficient manner.
- Produce and manage reporting that idetnifies reporting compliance for each department / manager.
- Perform all other duties and responsibilities as requested by Supervisor(s)
Essential Position Requirements
- Bachelor’s degree from an accredited Business, Training, Education or Health Care related program required; advanced degree is preferred.
- A minimum of ten (10) years of experience in the areas of Training, Education or Employee Development is required. Healthcare and/or Information Systems experience is preferred
- A minimum of seven (7) years of employee and team management.
- A minimum of five (5) years of experience in devising strategy and Organizational Leadership.
- Certified Professional in Learning and Performance (CPLP) is preferred.
- Strong Presentation / Platform and Project Management skills are required
- Ability to work with, understand and appreciate end user workflow is required.
- Ability to manage time effectively, set priorities and schedule activities is required
- Superior written and oral communications skills
- Excellent interpersonal and customer service skills
- Self-directed, self-motivated, self-starter able to work with minimal supervision
Colorado, Connecticut, Nevada or NYC Residents Only: The pay range for Colorado residents is $97,300 to $176,900 per year. The pay range for Connecticut / Nevada/NYC residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your base compensation, Optum Medical Care, P.C. offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Optum Medical Care, P.C. you’ll find a far-reaching choice of benefits and incentives.
Full COVID-19 vaccination is an essential requirement of this role. CareMount will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. CareMount is an EO employer – M/F/Veteran/Disability
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