Trek Travel provides global multi-day cycling vacations of a lifetime with the goal of helping more people explore and experience the world by bike. We are seeking a Director of Logistics Operations to develop the logistics department strategy through planning, procuring, and delivering the world-class equipment needed to provide a seamless guest experience and support our global guides and trip design team.

The Director of Logistics Operations must possess a wide variety of skills including purchasing, supply chain, data analysis, forecasting, budgeting, managing international logistic operations and scheduling. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:

Leadership

• Contribute operations information and recommendations to company’s strategic plans and reviews.
• Prepare and complete action plans (OKR’s); implement production, productivity, quality, and guest-service standards; resolve problems; identify trends.
• Create multi-year operations strategies for equipment purchase, lease, and maintenance in support of departmental budget.
• Budgeting: Forecast, plan and manage capital budget annually and asset inventory.
• Teamwork: Foster cross-departmental relationships across the company to help meet unified team goals.
• Review and analyze internal team and guest feedback data to implement changes and improve the guest or team experience.
• Be a Learn-It-All; develop job knowledge and leadership skills by using available resources, reading professional materials, participating in learning opportunities.

Logistics Operations

• Develop, implement, and evaluate policies, procedures and systems in warehouse facilities, remote field locations and on trip.
• Enhance, implement, and maintain the bike and inventory management systems to ensure we are supporting guides in the field, providing a great guest experience, utilizing inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reducing unnecessary expenses.
• Analyze trip booking data trends to forecast efficient and cost-effective distribution of bikes and equipment.
• Facility management of two warehouses, warehouse expansion plan properties and in-field warehousing.
• Responsible for all aspects of vehicle and equipment compliance, leasing, servicing, and replacement.
• Oversee bike fleet purchasing and sale.
• Design standard operating procedures for field teams to execute in destination facilities and on trip.
• Manage relationships and contracts with international vendors and suppliers.
• Companywide communication to ensure timely resolutions, quality control, and process feedback.
• Coordinate cross departmentally to create, maintain and streamline master schedule of trips and equipment.

Team Management

• Create a Great Place to Work and foster the Trek Travel culture.
• Lead a highly efficient and motivated global logistics team by defining staffing needs, training, coaching, and deeply understand operational needs.
• Hire, build, manage, and develop a team of high-contributing members through weekly check-ins, goal setting, and project management.
• Mentoring team members to understand and deliver their full potential.
• Contribute to a fun, inclusive, safe, and healthy work environment.

WHAT ELSE WE’D LIKE TO SEE FROM YOU:

• The ability to manage multi-disciplinary projects and navigate complex challenges within tight time constraints.
• A minimum of 5 years of experience managing operations, logistics, or an equivalent role.
• A minimum of 5 years of experience managing one or more direct reports.
• Proficient in Microsoft Suite, Power BI and Power Apps and project management tools
• A technical cycling background with an understanding of Bosch E-bike systems, Shimano Di2 systems, and Project Management Solutions.
• Strong project management skills
• Confidence in your problem-solving abilities, and the ability to exercise great judgement with decision-making in a timely manner.
• Strong teamwork skills and the ability to delegate tasks to others, as necessary.
• Expert attention to detail, efficiency and works with a sense of urgency.
• Takes initiative to continuously improve processes and is solution oriented.
• You believe in the importance of hospitality and customer service, recognizing that customers are all around.
• You have a positive, solution-oriented attitude and always ask “how can I help?”
• You exude fun and flexibility while contributing to the overall success of your Team.
• Excellent communication skills – verbal & written.

In response to the evolving COVID-19 situation, we continue to take extra steps and precautions to keep our staff and guests safe. We require all Trek Travel staff to be fully vaccinated against COVID-19 by the first day of work, with the exception of a medical or religious exemption.

TREK TRAVEL OFFERS:

• A fast paced, casual, fun, and flexible company culture where initiative and pro-activity are highly valued
• Competitive health care
• Dental and vision insurance
• Flexible Spending Accounts (FSA)
• Short Term/Long Term Disability
• Life Insurance
• 401(k) with company match
• Competitive Paid Time Off and Volunteer Time Off package
• Paid Holidays
• Reward program for sustainable commuting to the office
• Employee discounts and outdoor industry discounts

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is a full-time exempt position that will require approximately 35% travel and is eligible for Trek Travel’s competitive benefits package. This position is based in Madison, Wisconsin, is a member our Senior Management Team and reports to the President of Trek Travel. Interest in the active travel industry is beneficial, but not necessary.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!

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