Princeville Makai Golf Club is excited to announce the exceptional career opportunity of Director of Sales, Marketing & Communications. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

General Purpose:

Develops and implements an annual sales plan that maximizes profitability for the facility and outstanding quality service for customers.

Essential Duties:

• Directs and manages all group, leisure, catering, banquet, recreation, and reservations sales activities to maximize revenue for resort.
• Prepares, implements, and compiles data for various reports such as annual sales plan, monthly sales report, annual goals, sales and marketing budget, forecasts, etc.
• Develops rates, group ceilings, and deployment strategies through review of competitive data, demand analysis, and mix management.
• Directs all advertising, public relations, and promotional activities.
• Actively participates in sales presentations, property tours, and customer meetings.
• Conducts various meetings such as staff, daily business review, and weekly strategic reservations and yield management.
• Administers ongoing sales training programs.
• Implements policies and procedures for the Sales and Marketing Department, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Communicates any changes or new policies and procedures to the department.
• Work in a collaborative effort across all departments to assist with business needs.
• Regular and reliable attendance.

Preferences for Education, Experience, Skills and Abilities:

• Bachelor’s degree (BA); and one to two years related experience and/or training; or equivalent combination of education and experience.