A Student Services Specialist will provide support to Ivy Tech students with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, and Business Support. A successful person will work effectively & efficiently to resolve issues and escalate them as required. This person will provide knowledge to students about the functions listed above and effectively enroll and transition students into the Ivy Tech community. In this role, the person will develop in-depth knowledge regarding various areas of the College.

• Provide assistance to prospective, applied, and current students covering a wide range of detailed information.
• Handle incoming calls for the Enrollment Center and Answer Center.
• Assist students in completing online processes including admissions applications and online orientation, including helping them access information in intranet access, teaching program, and other online platforms.
• Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, grant eligibility, and questions regarding the financial implications of repeating coursework.
• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores.
• Answer inquiries related to tax forms, bookstore accounts, fund disbursements, refunds and withdrawal refunds, tuition and fees,payment options, accounts, collections, and bursar holds.
• Escalate complex issues and questions to subject matter experts.
• Make appropriate referrals to other campus departments and campus resources such as: Career Services, Workforce Alignment, Advising, Tutoring, and Academics.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Associate degree.
• Two years of relevant experience required.
• Must possess strong customer service and interpersonal skills.
• Must demonstrate ability to promote an inclusive environment that reflects the broad

• Bachelor's degree.
• At least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.
• Demonstrated leadership qualities preferred.

• Typical business work hours, may be adjusted during peak times.

• $35,000 - $40,000 annually, depending on experience

Full-time, benefits eligible position.

• Excellent benefit offerings, including: medical, dental, vision, life insurance, spouse/child life insurance, long-term disability, short-term disability.
• No waiting period to enroll in benefits.
• Employer contribution of 10% to retirement plan with no waiting period.
• Paid time off: vacation, sick time, holidays, winter break between December 25th and January 1st, and more. Up to 47 paid days off per year.
• Free Ivy Tech tuition for employee, spouse and dependents.
• Opportunities for Professional Development.

For more information on Ivy Tech Benefits visit https://careers.ivytech.edu/benefits.

• Diversity: At Ivy Tech Community College we honor and appreciate the diversity of our students, employees, and community.
• Equity: Ivy Tech Community College seeks to create opportunities for historically underrepresented populations to have equal access in hiring, compensating, promoting, providing services for, educating, and overall support.
• Belonging: Ivy Tech seeks to provide a sustained welcoming and protected environment for all people, regardless of their background and identity, as all belong at Ivy Tech.