Director of Student Success, NOVA Online
Full Time
Fairfax County, VA
Posted
Job description
Job Description:
Reporting directly to the Associate Vice President of eLearning, the Director of Student Services, NOVA Online (NOL) will develop and improve quality virtual services and experiences to help our students meet their academic goals. Areas of responsibility include enrollment management, virtual student services, student life/development, academic counseling, success coaching, social media marketing, and online tutoring for NOL and Shared Services Distance Learning students. The Director of Student Service at NOL is responsible for finding new and innovative ways to meet the needs of NOVA students by engaging, connecting, and referring students to appropriate resources needed to help them succeed inside and outside of the virtual classroom.
Duties and Tasks:
Reporting directly to the Associate Vice President of eLearning, the Director of Student Services, NOVA Online (NOL) will develop and improve quality virtual services and experiences to help our students meet their academic goals. Areas of responsibility include enrollment management, virtual student services, student life/development, academic counseling, success coaching, social media marketing, and online tutoring for NOL and Shared Services Distance Learning students. The Director of Student Service at NOL is responsible for finding new and innovative ways to meet the needs of NOVA students by engaging, connecting, and referring students to appropriate resources needed to help them succeed inside and outside of the virtual classroom.
Duties and Tasks:
- Supervise NOL Student Services staff with disparate roles and tasks.
- Develop and implement a vision for robust, innovative student services for online students that support enrollment, engagement, and retention.
- Support to the faculty and others in managing students with non-academic issues that may negatively impact student performance and success.
- Resolve student complaints about online courses, partnering with faculty services staff.
- Academic Affairs liaison for Enrollment Management and Student Success departments with Service-Level Agreements to the campus which may include Financial Aid, Registrar, Veterans and Military Services, Advising, Accommodations, Financial Stability and Advocacy Center, ADVANCE coaches, College Steps, university representatives, and International Student Services.
- Serve on college leadership bodies, including representing NOL on the Deans of Student Success Work Group and Academic Affairs Leadership Team, playing a role in directing college policy and practice in student services, and ensuring effective implementation of those policies and practices for the online environment.
- Publish and present on NOL Student Services innovations.
- Serve as a member of the NOL Management Team, providing general leadership to the entire NOL staff.
- Special assignments may be required to perform other duties as assigned.
Minimum Qualifications
KSAs:
- Creativity and vision, and ability to lead diverse staff in pursuing that vision.
- Knowledge of trends and issues in online learning, student services, student development, and social media marketing.
- Ability to effectively navigate complex student and faculty issues.
- Commitment to outcomes assessment and ability to effectively track and analyze outcomes of student services activities and to apply assessment results to improve practice.
- Commitment to excellent customer service and ability to organize staff work processes, training, and expectations to ensure excellent customer service is consistently delivered.
- Excellent written and oral communication skills.
- Comfort working in a fast-paced environment managing multiple competing priorities.
- Ability to use current social media platforms, learning management systems, online conferencing software, online chat, and web 2.0 tools.
- Willingness to learn emerging social media platforms.
- Outstanding attention to detail.
Required
Qualifications:
- Master’s degree awarded by a regionally accredited institution.
- Experience in higher education.
- Experience in supervisory roles with responsibility for both personnel and budgets.
Preferred Qualifications
Preferred Qualifications:
- Doctoral degree in field related to higher education, adult education, counseling, student services, or a related field. Qualifying degree must be awarded by a regionally accredited institution.
- Three years of experience in a community college setting.
- Five years in supervisory roles with responsibility for both personnel and budgets, including experience supervising professional or teaching faculty, classified staff, and student staff.
- Demonstrated record of leadership in delivering student services to diverse and multi-cultural populations of students.
- Experience with online learning preferred.
- Experience with Social Media Marketing preferred.
Special Requirements
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