Job Description

The Director- Operations leads multiple practices within our service area of orthopedics, urgent care & occupational health, and pre-optimization. This position serves as the primary contact for the physicians, APPs, and for the practice leaders. This position provides leadership to their practices in the areas of customer service, strategy, patient safety, financial performance, operational efficiency, growth, and employee engagement. This position ensures that the physicians and APPs have the information and resources needed to provide excellent patient care and customer service and to build their practice panel. This position ensures the practice manager receives adequate training in all areas of practice management and is available to the practice manager as needed for support and problem solving. This role monitors key processes to ensure continuous improvement. This position ensures practice compliance with state and federal regulations by ensuring that all staff and providers are adequately informed and trained. This position will be assigned to lead organizational initiatives that impact all Baptist Medical Group practices. This position works collaboratively across the health care system and throughout our region with other health care leaders. This role is expected to participate in appropriate professional organizations and to stay up-to-date on developments in healthcare policy at the national, state and local levels.

Responsibilities

• Directs, leads and supports practice managers in implementation of policies and procedures.
• Meets regularly with physicians and APPs to review their financial, quality, and customer service information.
• Ensure that providers and staff understand and follow all company policies, procedures and compliance standards.
• Collaborates and partners with support departments (i.e., Human Resources, Central Billing Office, IT, etc.) to meet organizational goals and to ensure excellent support services for the physician practices.
• Participates in annual budget development and works to achieve budget goals.
• Maintains a regular presence in assigned practices through regular rounding.
• Is responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manage team members which include orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards.
• Is responsible for the fiscal management of department; assures proper utilization of organization's financial resources.
• Effectively communicates departmental, organization, and industry information to staff
• Assist with recruitment of new providers to their practices.

Qualifications

• Bachelor's Degree Business Administration, Health Care Administration, Health Care Required
• 5 years Management experience in a health care setting Required
• Excellent communication skills both written and verbal.
• Ability to provide leadership for multiple practices and practice managers.
• Knowledge of practice operations, relevant government regulations, and typical practice policies and procedures.
• Ability to productively resolve conflict and to conduct difficult conversations in a constructive manner.
• Knowledge of health care economics and the physician practice finances.
• Ability to analyze, interpret, and communicate financial information.
• Knowledge of process improvement techniques.
• Excellent team skills.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.