Job Description

The Operations Director leads multiple practices within our service area. The Director serves as the primary contact for the Physicians, APPs, and for the practice leaders. The Operations Director provides leadership to their practices in the areas of customer service, strategy, patient safety, financial performance, operational efficiency, growth, and employee engagement. This position ensures that the Physicians and APPs have the information and resources needed to provide excellent patient care and customer service and to build their practice panel. The Operations Director ensures the practice manager receives adequate training in all areas of practice management and is available to the practice manager as needed for support and problem solving. The individual in this role monitors key processes to ensure continuous improvement. The Director will from time to time assist with recruitment of new providers to their practices. The Director also ensures practice compliance with state and federal regulations by ensuring that all staff and providers are adequately informed and trained. The Director will be assigned to lead organizational initiatives that impact all Baptist Medical Group practices. The Operations Director works collaboratively across the health care system and throughout our region with other health care leaders. This individual is expected to participate in appropriate professional organizations and to stay up-to-date on developments in healthcare policy at the national, state and local levels.

The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.

Qualifications

• Bachelor's degree required. Master's Degree preferred
• Five years of management experience in a healthcare setting
• Excellent communication skills both written and verbal. Ability to provide leadership for multiple practices and practice managers. Knowledge of practice operations, relevant government regulations, and typical practice policies and procedures. Ability to productively resolve conflict and to conduct difficult conversations in a constructive manner. Knowledge of health care economics and the physician practice finances. Ability to analyze, interpret, and communicate financial information. Knowledge of process improvement techniques. Excellent team skills.
  

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization is a proud a member of the Mayo Clinic Care Network and includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.