Job description
Responsible for setting operational objectives and business direction for billing and collection functions to meet VSP’s short and long-range goals. Oversee the management of billing and collections for over 63,000 Vision Care clients, 300,000 divisions, and $5 billion in revenue, as well as D2C individual plan and TPA billing and collections of over 530,000 subscribers. Drive operational performance; leading, supporting, and developing solutions to achieve the business objective in all performance areas of the Division.
Execute efficient and compliant operations for areas of responsibility. Maintain a strong control environment with adherence to corporate financial policies and procedures.
Lead efforts to innovate and automate membership and payment data; including analysis, recommending, procuring, and implementing solutions that solve complex business problems, streamline processes, reduce manual intervention and maximize productivity.
Establish billing and collections policies, standards, and best practices.
Communicate to cross-functional leaders impacts to and from Strategic Business Units (SBUs) and Service Operations, and shares recommendations to resolve.
Be recognized as a strategic resource within the company for complex problem solving for business, and technology issues, and direction setting.
Manage operation performance to business objectives and drive delivery of client-required metrics ensuring timely and accurate cash flow.
Deliver consistently exceptional service and maintain high satisfaction levels to support client and member retention.
Lead the development of strategies and business solutions utilizing technical knowledge, internal network, external network, and other resources.
Provide leadership and coaching to staff to accomplish business goals and prepare them for future roles in the division and company.
Provide leadership to staff through direction, example, and coaching to accomplish business goals and to develop a team for current and future roles.
Manage overall operational budget to meet financial performance objectives.
Assure effective communications are maintained within the unit and externally. Where appropriate, inform employees as to plans and progress.
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports
Experience in leading operations, technology, financial and customer-focused teams
Current understanding of automated systems and technology as applied to Accounts Receivable/financial environment
Ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups
Proven ability to work in partnership with other managers and external business partners to accomplish objectives
Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention
Skilled motivator who can increase employee engagement
Strong interpersonal skills
Strong written and oral communication skills
Working Conditions
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
#LI-REMOTE
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.
Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please
click here
.
Salary Range:
100000
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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