Key Responsibilities/Essential Job Functions

SALES/CUSTOMER SERVICE

• Responsible for customer satisfaction.
• Provides technical support to customers.
• Responsible for supporting activities to meet or exceed sales (revenues) and business objectives.
• Resolves piece count, weight, visual inspection, fingerprint, and regulatory discrepancies with customers.
• Communicates and resolves discrepancies with customers, accounting, sales and marketing, and operations personnel.
• Communicates and coordinates discrepancies and resolutions to the appropriate Sales, Marketing, and Customer Service personnel.
• Performs adjustments to waste receipts due to discrepancies.

SAFETY/COMPLIANCE

• Releases and handles discrepant material in compliance with the permit, WAP, WAAP, internal policies, and government regulations
• Responsible for generating, updating and maintaining all documentation associated with discrepancy resolutions.
• Ensures proper resolution for the safe handling and processing of discrepant material.
• Communicates material segregation or reclassification to the appropriate Operations personnel.
• Presents discrepancies and resolutions to the Special Waste Review Committee as necessary.
• Signs, scans, bursts and files manifests.
• Manages residuals manifests, including, but not limited to, data input, filing and matching up returned manifest copies.
• Manages TSS manifest, including, but not limited to, data input, filing and matching up returned manifests copies.

OPERATIONS/PRODUCTION

• Coordinates and expedites the resolution and release of discrepant material with Operations personnel including the CSF Foremen, Production Planning Manager, Fingerprint Lab Supervisor and the ES II - Visual Inspection.
• Communicates to CSF personnel and dispatch operations the rejection or return of material to the customer or to an alternative vendor.
• Requests additional testing and/or visual inspection of discrepant material as necessary.
• Records, monitors and reports discrepancy data and discrepancy resolution progress.
• Will be cross-trained in visual inspection, driver return, residuals, manifest management, and other duties/responsibilities.
• Serves in rotating on-call for QA/QC functional responsibilities during evenings, weekends and company holidays.

OTHER

• Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.
• Understands both RIS’ ISO 45001 Occupational Health & Safety and ISO 14001 Environmental Management Systems, and assists with executing their objectives.
• Performs other job-related duties assigned.

Minimum Qualifications

• Bachelor of Science degree in chemistry, chemical engineering or related environmental science, with chemistry training, required. Equivalent experience will be considered.
• Five or more years, hands-on experience in similar customer service and/or operations position is required. Experience in chemical processing or related field preferred.
• Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.
• Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.
• Must be highly organized, analytical, and able to problem solve to meet business objectives.
• Must be willing to work additional hours or off-hours as required to meet business objectives.
• Must be able to resolve conflicts to meet business objectives.
• Must be proficient in MS Office (Word, Excel and Outlook).
• Work is performed indoors, as well as outdoors, in plant environment.
• Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.