Dispatch Assistant

Western Dairy Transport
Full Time
Portales, NM 88130
Posted
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Job description

Dispatch Assistant

At Western Dairy Transport "we exist to enrich and grow people, families and communities." It is our mission "to deliver the highest quality service while operating in the safest most efficient manner possible," and our vision is "to be the best and most desired employer and service provider in all industries we serve."

This is a supervisory position that involves process and traffic management of Western Dairy Transport loads in the operations area. This position has process ownership with internal and external customers that include customer billing, internal and external customer communications, driver settlements, TMW entry and audit functions.

This position reports to both WDT Central Control and local Operations Management. The ideal individual for this position is well-organized, astute to detail and communicates well with drivers, management and customers.

Essential Functions:

  • Communicates, organizes, assembles and distributes loads and manifests to OTR drivers for loads assigned out of area. Ensures seals, quality and correct documents are provided prior to shipment. Ensures OTR drivers have samples when applicable with ice in coolers.
  • Correctly, accurately and timely enters load information into TMW and sends trips to drivers over PeopleNet.
  • Ensures customer destination assignments are met, communicates variance.
  • Assembles, produces and correctly communicates daily shuttle reports.
  • Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally.
  • Ensures daily load plan and assignments are being followed by farm route drivers.
  • Ensures shuttle drivers are following load assignments to local destinations.
  • Communicates load ETA to Central Control for longhaul outbound.
  • Repairs error listings in TMW for billing and pay roll. Communicates and records communication of corrections to respective departments.
  • Operates day and weekend front call center: ANSWERS PHONE IN PROFESSIONAL MANNER.
  • Reports producer and customer call in’s promptly to Operations Manager
  • Prepares samples for shipment, ensures shipment, and cleans refrigerator daily.

Qualifications:

  • Good oral and written communication skills
  • The ability to independently make accurate decisions and analyze risk.
  • HS Diploma or equivalent

***Salary commensurate with experience and weekend availability***

Click Apply Now!

Job Type: Full-time

Benefits:

  • Health insurance

Education:

  • High school or equivalent (Required)

Work Location: One location

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