Job description

Ready to move your career forward? As a Call Taker at Stewart's Ambulance Service, you'll do exactly that!

Full-Time Employees Qualify For A Generous List Of Benefits.... Let's Chat!

Qualifications:

Call Taker- No experience required $16.50/Hr. Willing to train the right person

Dispatcher- Relevant Experience Required $18.00/Hr. (Negotiable with experience)

When you join Stewart's, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our company forward. If you are an experienced dispatcher or a call taker who aspires to be an experienced dispatcher and are interested in a stable career with a lot of opportunity, join our team!

Call, Email, Text

Cassandra Tate
603-530-1198
HR- Recruiter
Stewart's Ambulance Service

About Our Company:

Stewart's Ambulance Service is the premier EMS provider in the New Hampshire market with a 40 year history of serving New Hampshire municipalities and healthcare institutions with 911 and intra-facility medical transportation services. In 2019 Stewart's acquired the assets and staff of the former American Ambulance making us the primary EMS agency in the New Hampshire seacoast area. Since then we have expanded our operations to become the top provider in southern Maine from the New Hampshire border up through the Portland area. We have also merged the New Hampshire operations of (what was) our sister company LifeLine Ambulance into Stewart's to ensure the very best coverage throughout NH and ME as well as drive greater consistency in hiring, compensation, staff training, career paths and the delivery of world class clinical care.

Work Remotely

• No
• Must be vaccinated or willing to be
• Full Time

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

POSITION SUMMARY

The Call Taker/TCO takes information from a customer regarding transports; to ensure a safe and efficient and timely transportation; also to determine what type of transport is needed for the particular situation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Call taker/TCO listens to customers and records accurate information. The Call

Taker/TCO also deals with the various employees with different emotions including but not limited to dealing with customers who have billing issues

• Maintains exceptional knowledge of specified service contracts

Effectively communicates with all employees

• Effectively deals with field conflicts and provides adequate information to management
• Assists in maintaining compliance with all established customer service standards
• Supports and upholds established corporate and departmental policies, procedures, objectives, quality improvement, and safety standards
• Maintains performance levels consistent with departmental standards.
• Maintains competency and enhances professional growth and development through continuing education, conferences, and seminars
• Maintains a calm, non-emotional and professional demeanor, demonstrates positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers
• Answer incoming phone lines and processes the information in an accurate, timely, and courteous manner; receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands and inputs applicable information into the CAD system
• Follow established policies for caller interrogation, information gathering, call triage, and customer service
• Demonstrate knowledge of area landmarks and geography including: all metropolitan areas, counties, fire districts, hospitals, and extended care facilities.
• Understand and maintain equipment located in the communications center ensuring efficiency of operations
• Report equipment malfunctions to management
• Attend scheduled department meetings and training sessions
• Completes and submits daily status reports regarding unusual incidents to management per established guidelines
• Assists in the collection of data for patient billing purposes
• Periodically function in each area of certification within the Communications Center to remain proficient
• Additional duties as assigned

MINIMUM QUALIFICATIONS:

• High School diploma or General Education Diploma (GED)
• Minimum of 18 years of age
• Data entry experience with typing speed of at least 35 wpm required
• Knowledge of County’s geography
• Effective oral, written and interpersonal communication skills; Ability to work independently and as a team
• Regular attendance; Dedicated; Reliable; Flexible work hours
• Experience working with computers to include Microsoft Office products
• Progressive skills at problem solving
• Ability to perform in a high stress environment
• Ability to wear and use a headset o Must have no significant loss of hearing with or without reasonable accommodation
• Ability to stay seated for long periods without relief
• Color Vision: ability to distinguish and identify different colors
• Ability to concentrate on fine detail with constant interruption
• Ability to prioritize and multi task
• Ability to read, interpret and follow instructions

Occasionally: Walking-inside, reaching/handling, carrying less-than 25lbs., stooping

Constantly: Hearing/listening, talking, clear speech, simple touching/dexterity, typing, sitting, flexibility-upper body, seeing

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Portsmouth, NH: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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