Job description

DISTRIBUTION ACCOUNT REPRESENTATIVE

Location: Elgin, IL USA

Department: Sales

Job type: Full-time, Salary + Bonus

Company Overview

Newhaven Display is a leading global display company that produces electronic display products for a wide variety of markets and applications. Our products include cutting edge TFT, LCD, VFD and OLED technologies, and we design and manufacture electronic display products found in all major industries such as medical devices, auto, appliance, and industrial equipment to name a few. Our mission is to provide the highest quality display products, development tools and design services to our customers in a timely manner that meets their needs, promotes growth, and increases customer satisfaction.

Benefits

At Newhaven Display, you are empowered to create a career that will take you to where you want to go. Here, you’ll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer an excellent working environment, salary and benefits package including vacation pay, medical, profit-sharing and advancement opportunities within the company.

About the Job

Newhaven Display is seeking a full-time Distribution Account Representative to work at our Elgin, IL headquarters. This position is for a self-starter, willing to contribute as a team player within the Distribution sales and product marketing sector of the company. A mix of customer support and marketing analytics, the right candidate will love developing relationships as well as reporting on trends, competition, and forecasting.

Responsibilities

Distribution Support

• Call on assigned distribution locations to identify technical value where Newhaven Display capabilities can provide solutions.
• Review and maintain online product content on authorized distribution web sites.
• Responsible for developing select distributors as well as continuous performance evaluation.
• Coordinate new business opportunities and work closely with engineering departments.
• Create monthly market and forecast reports on account sales and new product activity.
• Assist with managing distribution stock levels, stock rotations, etc.
• Support marketing team with website updates.
• Work with the customer service, engineering, and operations team on fast responses to quality issues, escalations, cancellations, RMAs and expedite requests.
• Facilitate the implementation of NPI and promotional/marketing programs through the channel, centered on supporting and coaching sales resources.
• Support Special price requests and look for opportunities to cross-reference.
• Update distributors on new products and technology related to end customer needs.
• Update distribution channel with price book updates, part change notifications (PCN), end of life (EOL) products and new product introduction (NPI).
• Present quarterly on assigned distribution accounts and development of overall strategic and 30/60/90 tactical plans to increase market share.

Pricing/Quotes

• Provide price quotations by phone or email on stocked items and log into database. Create summary reports on quote success ratio. Assist with price books for Distribution.

Product Trends and Research

• Research market trends within assigned Distributors and their competitors.
• Provide input and support data on new product offerings and coordinate with Distribution, Sales & Engineering Departments.

Travel

• Plan for local or light domestic travel to assigned Distributors to improve relations, sales, and support activity.

Requirements

• Associate Degree or higher.
• Minimum 3 years of related experience; customer service, sales support, or administrative preferred.
• Strong verbal and writing skills, self-starter and results oriented individual is a must.
• Detailed and organizational skills, capable of completing tasks with limited supervision.
• Experience with MS Word, Excel and PowerPoint.
• Experience working face to face and directly with customers via phone, teams/zoom or email to resolve issues.
• Experience with electronics components or LCD, VFD, OLED or TFT display technologies is a plus

Job Type: Full-time

Pay: $50,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Elgin, IL 60124: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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