District Manager for the greater Houston area.

ABOUT US

SmartStop® Self Storage is a self-managed REIT with a fully integrated operations team of approximately 400 self storage professionals focused on growing the SmartStop® Self Storage brand. SmartStop is the tenth-largest self storage company in the U.S., with approximately $1.8 billion of real estate assets under management, including an owned and managed portfolio of 155 properties in 19 states and Toronto, Canada and comprising approximately 105,000 units and 11.9 million rentable square feet. SmartStop and its affiliates own or manage 17 operating self storage properties in the Greater Toronto Area, which total approximately 14,300 units and 1.5 million rentable square feet. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 among Storage Center companies.

JOB SUMMARY

SmartStop® Self Storage is looking for an experienced, enthusiastic individual to join our talented group as a District Manager for our greater Houston area.

This position will report directly to the Regional Manager of Operations, the District Manager is responsible for overseeing the fiscal and physical day-to-day operations of the self-storage facilities owned and managed by the Company in Houston.

The District Manager shall exercise discretion within company guidelines in dealing with personnel and a wide variety of operating situations (i.e. promoting increased rental business, matching competitive rates/specials, servicing tenants' needs, collecting rents and fees, maintaining the store, etc.). The District Manager is involved in the annual budget process for each property and works directly with the Regional Manager for review and approval. The District Manager continuously monitors actual financial performance against the budgets as the year progresses. The position of District Manager is a "field" extension of the Company and thus, representation of the Company in all situations must be done professionally. Furthermore, all duties and responsibilities related to managing, operating and maintaining the self-storage stores must be conducted in strict compliance with the Company’s policies and procedures.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Coordinate and manages all operational issues in accordance with the Company’s policies and procedures
• Manage and direct day to day reservations/rentals, delinquent tenant management and maintenance activities of Store Managers
• Some overnight travel might be needed to perform store visits with onsite personnel
• Recruit, hire, motivate and provide performance feedback for high caliber store teams to promote adequate staffing and recognize individual talents
• Perform accurate timekeeping responsibilities of store employees
• Monitor property performance and effect operational changes to achieve district goals
• Coordinate staffing schedules to effectively manage properties within budgeted parameters
• Evaluate local competition and make to maintain a competitive edge
• Ensure timely implementation and ongoing adherence to all regional and corporate initiatives for marketing, operational and business programs
• Manage expenses on a weekly basis to ensure delivery of all services, optimize spending and manage adherence to company standards
• Coordinate training efforts to maximize employee potential
• Ensure that all self-storage facilities are performing within the annual budgets and that each store achieves or exceeds the budgeted Net Operating Income
• Ensure that each self-storage facility is properly staffed and operating during the posted business hours
• Ensure that each self-storage facility is maintained to ensure that maximum curb appeal is maintained and that the facility provides customers with a clean, safe, dry and attractive environment to store their belongings
• Negotiating on behalf of the Company for various contract and related services
• Create and nurture business and marketing relationships that will enhance the overall business plans

Management & Reporting

• Furnishes information and reports regarding the stores to the Regional Manager as requested. This includes, but is not limited to: weekly written and verbal overview of each store, repair proposals and personnel issues, monthly written reports with financial variance explanations (income and expenses), store occupancies, store delinquency explanations, maintenance issues (budgeted and non-budgeted), incident status spreadsheet, marketing progress, etc.
• Recommends and implements cost savings ideas
• Oversees incidents occurring at the stores and their proper handling
• Responsible for the proper approval of invoices for the stores

Training & Policies

• Continually train all field staff on all sales and operational processes and procedures
• Maintain all company policies

QUALIFICATIONS AND SKILLS

• At least four years of multi-unit District Manager experience in the retail, restaurant or service industries
• Strong financial, analytical and time management skills
• Proven results with the ability to drive revenue and control expenses to budget
• Proven ability to recruit, train, motivate and inspire a team
• excellent oral and written communication skills
• Strong computer skills (MS Suite office of programs including Word, Excel) and web-based system

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• The position requires mobility, able to sit, communicate, reach and manipulate objects, tools or controls.
• Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.
• Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis.

BENEFITS

• Competitive Compensation Package| Annual Bonus Potential
• Comprehensive Benefit Package | Medical plan | Dental plan | Vision plan
• 401(K) with employer match
• Supplemental life insurance | long and short-term disability coverage

DIVERSITY

SmartStop Storage Advisors LLC, is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment decisions, or in business dealings on the basis of race, color, creed, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, ancestry, citizenship status, veteran status, marital status, pregnancy, political affiliation, status as a parent or any other legally protected status. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.