Job description

Manages the multiple accounts in an assigned geographic area according to policies and procedures, and federal/state requirements. Provides leadership, support and guidance to ensure that food quality standards, inventory levels, food safety guidelines and customer service expectations are met. Maintains records of income and expenditures, food, supplies, personnel and equipment. Is able to perform the job assignments of front line staff as necessary.

Consistently embodies the characteristics necessary to drive the Company’s Purpose, Vision,

Values, and DNA.

SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB.

JOB FUNCTION

People Management & Development.

• Meets with managers regularly to coach and provide feedback on performance, and to assist in managers' professional development.

• Develops good relationships with Corporate support departments to facilitate meeting needs of the district.

• Drives employee engagement through championing PVV and Company recognition program/s.

• Manages in compliance with HCSG’s standards of operation, client contract and within

HCSG's Business Conduct Policy. Maintains all records and reports necessary to comply with HCSG, government and accrediting agency standards, regulations and codes.

Page 1* of 8*

SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB, continued.

JOB FUNCTION

People Management & Development.

• Identifies opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan. Interviews, hires and orients Account Managers for facilities in area.

• Implements HCSG policies and procedures in facilities and assists Account Managers with fair and consistent enforcement of HCSG policies and procedures.

• Visits each account on a regular basis to maintain contact with clients and employees, and to ensure compliance with HCSG standards.

• Maintains proper staffing levels, covering for open Account Manager positions as necessary.

• Supervises, coordinates and evaluates work of all Account Managers.

• Maintains knowledge of benefit programs offered and ensures proper administration of benefits through communication with corporate headquarters.

• Maintains knowledge of collective bargaining agreement (CBA) terms and conditions, and ensures proper administration of such. Provides current CBA to corporate headquarters prior to starting a new facility and on renewal.

Budgetary Management.

• Reviews and analyzes all reports (financial, human resources, etc.) pertaining to district components.

• Responsible for development of business plan and budget for each account in the district.

• Develops and attains financial goals for the district.

• Manages a cost-effective program.

• Forecasts and plans the purchase of food, supplies and equipment.

• Maintains required records including food production, inventory, income/expense, meal counts and personnel records.

Page 2* of 8*

SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB, continued.

JOB FUNCTION

Customer Experience.

• Interacts appropriately with residents, client, and other personnel, HCSG employees and the public.

• Establishes and maintains client relations to ensure account retention.

• Responds to customer preferences and industry trends to plan menus; insuring food is prepared by methods that conserve nutritive value, is palatable and attractive to residents, and of a quality that is acceptable to and meets the needs of residents.

• Responsible for compliance with provisions of client contracts.

• Evaluates the quality of services delivered in each facility within their district component.

Conducts inspections to determine quality of service provided. Investigates complaints regarding this operation and effects satisfactory solutions.

• Works with the Director of Operations and VP of Operations on re-bids and contract negotiations.

• Assists in the acquisition of new business, including identifying, surveying and costing prospects. Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating and leading opening teams.

• Conducts client negotiations and assists with renegotiating unit contracts. Assists with the coordination and documentation of contract changes and forwards information to appropriate parties.

Food preparation and Safety.

• Ensures that established sanitation and safety standards are maintained.

• Oversees and participates in the preparation and serving of food.

Page 3* of 8*

SECTION 3: EDUCATION/TRAINING/WORK EXPERIENCE

QUALIFICATIONS:

• Bachelor’s degree in related field preferred. A high school diploma or equivalent is required.
• Two years experience in quantity food production/service and personnel supervision is desired.
• Specialized training in dining services management and nutrition is desirable.
• Must successfully complete an approved sanitation and safety course.
• Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills.
• Successful P&L and budgetary management; exceptional organizational and time management skills with a proven track record of growing accounts.
• Must be able to relate professionally and positively with clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills.
• Travel is as required, for account/facility visits and participation in area activities.
• Willingness to relocate and live in the assigned market.

Must provide a criminal background check.

• Must maintain a valid driver’s license.

KNOWLEDGE, SKILLS & ABILITIES.

Degree level*/Area: Bachelor’s degree in related field or two years experience preferred, or any equivalent experience and training that provides the required knowledge, skills and abilities.

Certificates:

Food Safety Manager or Foodhandler Certification: Current ServSafe or State certification required as indicated by State / County law.

CDM / CFPP: Current Certified Dietary Manager (CDM)/Certified Food Protection

Professional (CFPP) preferred. May be required to obtain during employment.

Professional Licenses: None.

The Dining Services District Manager must possess the following:

• Skilled in motivating and supervising dining service personnel.
• General knowledge and understanding of nutrition.
• Ability to interpret a nutrient analysis spreadsheet of patient meals.
• Knowledge of dining service program requirements.

Page 4* of 8*

KNOWLEDGE, SKILLS & ABILITIES, continued.

• Basic computer skills.
• Ability to maintain records and complete reports as required, including web-based reporting.
• Excellent written and oral communication skills.
• Considerable knowledge of quantity food production and serving techniques, food safety/sanitation requirements and procedures.

• An understanding of dining services program finances.
• Skill in using public relations techniques to promote the dining services program to client and residents.
• Ability to interact positively with residents, client and other personnel and the public.

Computer software (please specify): proficient/or ability to become proficient within first 3 months in using computer and computer software, including but not limited to: E-mail, Mealtracker, word processing programs including Microsoft Word, spreadsheet software – Excel.

Machine operation (please specify) Special training: please refer to dietary

Copier, fax, calculator, computer training manual

and other office equipment; all standard kitchen equipment from industrial ovens to utensils.

Scientific training (please specify) Other: (please specify): knowledge of departments and functions; must be fluent in English - reading, writing, and speaking.

Other: (please specify)

Must possess basic math skills.

Good communication and interpersonal skills.

Good client/customer service and organizational skills.

Ability to prioritize multiple tasks.

Ability to work effectively with a team.

Ability to work independently as needed to support the group effort.

Ability to exercise independent judgment.

Page 5* of 8*

SECTION 4. MENTAL DEMANDS & OTHER

Mental demands and other factors important to successful performance of job tasks

(Mental demands are not only learned mental skills, but also conditions that call for mental discipline.) (check all that apply)

_x_ Reading _x_ Verbal communication skills _x_ Written communication skills

_x_ Detailed work _x_ Stress - people, deadlines _x_ Customer/employee contact

_x_ Confidentiality _x_ Multiple concurrent tasks _x_ Frequent interruptions

_x_ Problem solving ___ Bilingual _x_ Interpersonal skills

_x_ Analytical ability _x_ Dexterity _x_ Time management skills

_x_ Other: _Social perceptiveness; leadership and organizational skills.

WORKING ENVIRONMENT:

The employee spends a significant amount of time driving to and from facilities within his or her district. The work is performed in a well-lit and well-ventilated facility with a wide variety of people with differing functions, personalities and abilities. The noise level is usually moderately quiet, except for when operating equipment. Exposed to physical and emotional disabilities of the aged, which may include combative residents. Exposed to odors. Must be on constant alert for possible injuries to patients. Exposed to sharp objects and hazardous materials. Must be able to work around food and/or cleaning products. Exposures to infectious diseases are possible.

Employees who are immune-suppressed should be aware of the potential hazards.

SECTION 5. PHYSICAL SPECIFICATIONS.

JOB CHECK IF PERCENT OTHER JOB INFORMATION

DEMAND APPLY OF TIME Frequent - Occasional - Rarely, to perform . . .

Standing/Walking _x____ ___85___% while carrying, pushing, pulling, etc.__________

Sitting ____x____ ___ 15___% while driving, attending meetings, computer work

---------------------------------------------------------------------------------------------------------------------

Lifting ____ x ____ ____10__% Laptop, paperwork, when training, covering for or assisting staff - max. wt. of 50 lbs.____________

Carrying ____ x ____ ___ 15__% Laptop, paperwork, when training, covering for or assisting staff - max. wt. of 50 lbs._____

Pushing ____ x ____ ____10__% When training, covering for or assisting staff max. wt. of 50 lbs.__________

Pulling ____ x____ ____10__% When training, covering for or assisting staff max. wt. of 50 lbs._________

Climbing ____ x____ ____2___% may be required more often if facility is more than one story (stairs).

Page 6* of 8*

Balancing ____ x____ ____10__% __________________________________________

Stooping ____x____ ____2___% to put away supplies as necessary, when training, covering for or assisting staff

SECTION 5. PHYSICAL SPECIFICATIONS, continued.

JOB CHECK IF PERCENT OTHER JOB INFORMATION

DEMAND APPLY OF TIME Frequent - Occasional - Rarely, to perform . . .

Kneeling ____ x____ ____1 ___% __________________________________________

Bending x 7___% _________________________________________

Crouching ____x____ ____1___% __________________________________________

Crawling ____ ____ ________% __________________________________________

Reaching ____x____ ____10__% __________________________________________

Handling ____x____ ____20__% Paperwork, computer work, supplies, etc.

Twisting ____x____ ____2___% __________________________________________

Taste/Smell ____x____ to determine food quality & palatability

EXPOSURE SPECIFICATIONS:

JOB DEMAND CHECK IF JOB DEMAND CHECK IF

APPLY APPLY

Organic solvents ______ Noise _____

Dangerous, moving machinery __X___ Solitary Work _____

Toxic conditions ______ Work at rapid pace X at times

Poor ventilation __ X__ OTHER: _during meal time it is noisy__

Temperature Variance __X__ ___________________________

From _20_ to _90+_ degrees Fahrenheit ___________________________

AUDIO/VISUAL:

JOB DEMAND CHECK IF APPLY JOB DEMAND CHECK IF APPLY

Sight __X__ Color Vision __X__

Near Vision __X__ Far Vision __X__

Depth Perception __X__ Peripheral Vision __X__

Speaking __X__ Hearing __X__

Ability to adjust focus __X__

OTHER:

ISSUE: CHECK IF APPLY DESCRIBE

Access to CONFIDENTIAL information __X_ ________________________

Access/handle Company funds __X_ ________________________

Ability to communicate fluently in English __X_ to communicate w/residents, employees, clients, read SDS etc.

Page 7* of 8*

DISCLAIMER: This job description is not an employment agreement or contract. The

above information indicates the general nature and level of work performed by employees

within this classification. It is not a comprehensive inventory of duties and/or

responsibilities. Management has the exclusive right to alter the scope of work within the

framework of this job description at any time without prior notice.

Can you meet the essential functions, physical, mental and other specifications of this job?

Check one: I can _____. I cannot _____. If cannot, please discuss. Write on back of this

form if necessary. All employees are held to the 90-day introductory period and the

performance standards for any function that they have indicated they are able to perform

with or without a reasonable accommodation. HCSG reserves the right to ask for written

verification by a healthcare provider.

____________________________ ______________________________ _________________

Print Employee Name Employee Signature Date

____________________________ _____________________________ ________________

Print Supervisor Name Supervisor Signature Date

If Applicable:

________________________ ______________________ ____________

Physician Signature Print Name Date

Page 8* of 8*

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Raleigh, NC 27606: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Healthcare management: 1 year (Required)
• Culinary skills: 1 year (Required)
• Food service management: 1 year (Preferred)

License/Certification:

• Certified Dietary Manager Certification (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.