Job description
Position Overview:
The District Service Manager (DSM) will support our customers by assisting with all areas of product support including warranty, training and fleet management. The DSM will travel to various dealer, customer or fleet locations throughout the Western Region, primarily covering, Minnesota, North Dakota and California advising Fleet and Dealer Service Teams on best practices for Navistar's products. Responsibilities:
Navistar is the Lisle, Illinois-based parent company of International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, aftermarket parts brands Fleetrite®, ReNEWed® and Diamond Advantage® and Brazilian manufacturer of engines and gensets MWM Motores Diesel e Geradores.
With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Accelerating the Impact of Sustainable Mobility:
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#ridewithnavistar
Navistar has an exciting opportunity for a
District Service Manager to cover the Western Region primarily covering, Minnesota, North Dakota and California.
The District Service Manager (DSM) will support our customers by assisting with all areas of product support including warranty, training and fleet management. The DSM will travel to various dealer, customer or fleet locations throughout the Western Region, primarily covering, Minnesota, North Dakota and California advising Fleet and Dealer Service Teams on best practices for Navistar's products.
- Maintain and develop outstanding customer relationships
- Advise Fleet and Dealer Service teams on best practices for all of our Navistar products
- Provide quarterly reviews with key customers.
- Reinforce Service Metrics and OEM standards with regular on site visits as well as regular virtual meetings.
- Responds to customer product inquiries via telephone or in written Internet-based email or chat sessions or case system, including Tier 1 and Tier2 support levels.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots product problems and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development
- Bachelor’s degree
- At least 8 years of customer service experience and technical product knowledge
- At least 1 year of lead experience
OR
- Master’s degree
- At least 6 years of customer service experience and technical product knowledge
- At least 1 year of lead experience
OR
- At least 10 years of customer service experience and technical product knowledge
- At least 1 year of lead experience
- Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
- Organizational Skills-Multi-Tasking-Public Speaking
- Product Knowledge
- Fundamental computer skills such as Excel, Word, Power-Point and Pivot tables
- Communication skills to include the ability to draft letters
- Make in-person presentations, conflict resolution and negotiating skills
Navistar provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $76K - $96K a year.
Company Overview:
Navistar is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't.
Navistar is the Lisle, Illinois-based parent company of International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, aftermarket parts brands Fleetrite®, ReNEWed® and Diamond Advantage® and Brazilian manufacturer of engines and gensets MWM Motores Diesel e Geradores.
With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry.
Visit us at
www.Navistar.com to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#ridewithnavistar
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