Job description
Job Description:
We are seeking a dedicated and service-oriented individual with a passion for patient care and background in Durable Medical Equipment to temporarily join DJO as a Field Service Representative in West Chester, PA.
RESPONSIBILITIES
- Responsible for proper measuring and application, education on appropriate use/care, and providing accurate information to patients and Health Care practitioners (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other DJO products as prescribed by physicians/HCPs at the orthopedic practice.
- Coordinates patient care for follow-up brace fitting appointments, as necessary.
- Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
- Provides account management and effectively manages day-to-day service operations for stock-and-bill programs customized for clinical orthopedic practices.
- Supports inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges.
- Participates in education of customer clinic staff on how to appropriately handle, document, and reissue products in the case of defective products.
- Manages product mix of DJO manufactured versus non-DJO products to designated/identified level.
- Ensures accurate completion of appropriate forms and documentation through DJO’s secure automation platforms for delivery to the appropriate billing department, following all necessary compliance and regulatory processes, as well as applicable DJO policies and procedures.
- Responsible for verifying patient insurance benefits using available real-time automation tools, including pre-authorization of claims and/or upfront collection of patient deductible and coinsurance amounts, as required by individual insurance contracts and/or by DJO policy and procedure.
- Collects patient out-of-pocket costs for services rendered/products provided using automated business transaction tools within Company guidelines.
- Works within customer Electronic Medical Record (EMR) systems, when available, to access appropriate patient information required for DJO billing, as well as to read and understand medical records.
- Maintains professional and technical knowledge of relevant payor rules.
- Serving as the face of DJO, builds and maintains effective relationships with clinic staff at varying levels.
- Responsible for educating clinical staff members, as applicable, on Field Service policies and procedures.
- Escalates complex customer questions, issues, and problems to RSM, RSSM, or to a more seasoned FSR, when appropriate.
- Serves as a liaison between the customer and the DJO/Distributor Partner (DP) Sales Team.
- Participates in continuing education required to maintain all relevant certifications and/or licensure.
- Maintains professional and technical knowledge of relevant DJO products, corresponding documentation (e.g., Product Inserts, Manuals, Promotion Materials, etc.), and Company policies and procedures.
- Demonstrates commitment to the DJO Compliance & Ethics Program, the Colfax/DJO Code of Business Conduct, the AdvaMed Code of Ethics, and all applicable regulations, policies, and procedures.
- Adheres to all internal Corporate Compliance guidelines, OIG, and government healthcare regulations, regulatory policies and procedures, policies and procedures set forth by the applicable clinic and/or hospital administration, and Privacy and Security standards (i.e., HIPAA) in accordance with government agency requirements.
- Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards and DJO policies and procedures.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor’s Degree in a related field.
- Minimum of 1 year of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience preferred.
- Demonstrated patient care experience required.
- Clinical rotation or internship strongly preferred.
- Experience dealing with multiple physicians in a high-volume clinic a plus.
- Previous experience with inventory management programs and/or EMRs a plus.
- Demonstrated experience with the application of soft goods/functional bracing preferred.
- Active Athletic Training license with the appropriate state regulatory agency and/or Board of Certification (BOC) in Athletic Training strongly preferred. American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, Orthopedic Technology Certification, BOC Physical Therapy Certification, or Orthopedic Technology Certification may also be considered.
- Must satisfy third-party credentialing requirements to gain access to hospital accounts.
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Clinic based.
- The noise level in the work environment is usually moderate.
- This job involves potential exposure to airborne and bloodborne pathogens.
- Physical Demands: Must frequently lift and/or move up to 20 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT DJO GLOBAL
DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast®, Chattanooga, CMF™, Compex®, DonJoy®, ProCare®, Exos™, Dr. Comfort®, DonJoy Performance® and DJO® Surgical.
For additional information on the Company, please visit www.DJOglobal.com.
DJO is a growing subsidiary of diversified technology leader Colfax Corporation
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
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