The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for god. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

OVERVIEW:

To assist the Division and vendors with all aspects of donor relations, donor cultivation and gift stewardship for an assigned caseload of Mid-level Donors, with a goal of increasing Major Gift Donor prospects and income within the region.

DONOR RELATIONS COORDINATOR DUTIES AND RESPONSIBILITIES:

Build and maintain a relationship between caseload donors and TSA through program updates, calls, emails, cards, appreciation notes, and gifts to caseload donors.

• Create donor acknowledgments and receipts within 24 hours.
• Call and thank donors within 48 hours.
• Connect with caseload donors through phone, mail, and email. Provide information regarding local programs and results. Cultivate donor relationships with TSA.
• Respond to donor inquiries (by email and phone) in a prompt and courteous manner.
• Send new donor welcome kits.
• Invite donors to special events and tours.
• Maintain updated records on donors in database.
• Document relevant details about the donors gathered from conversation and research in donor database.
• Provide monthly reports on giving patterns to reflect upgrades, conversion, and retention rates.
• Refer MG prospects to DRDs as appropriate.
• Other tasks as assigned

MINIMUM QUALIFICATIONS:

• Excellent communication (verbal and written), spelling, and grammar
• Exceptional interpersonal and phone skills
• Must be comfortable interfacing with a wide variety of constituents- development staff, donors, businesses, board members, and others
• Excellent customer service to internal and external customers
• Bachelor’s degree (preferred)
• Solid computer literacy and proficiency in using the internet for research
• Analytical and comfortable working with databases, Portfolio preferred
• Proficiency in Word, Excel, Outlook, PowerPoint, and other computer programs
• Valid Driver’s License Required

EQUIPMENT USED:

Standard Office Equipment

PHYSICAL REQUIREMENTS:

Ability to lift 25lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Anny will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Anny as an employee to undermine its religious mission. The employee agrees and understands that his/her services arc a necessary part of The Anny's religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At Will Employment:

Employee understands and acknowledges that unless otherwise defined by applicable law; and employee relationship with this organization is of an “at will” nature.” Employee may resign at any time or The Salvation Army may discharge the employee with or without cause at any time. It is also understood that this “at will” employment relationship may not be changed by any written document or by conduct, unless such change is specifically acknowledged in writing by an authorized executive of The Salvation Army.

Education

• Bachelors or better

Licenses & Certifications

• Driver's License

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)