Job description

Job Description (Posting). :

General Purpose To provide Deskside support to End users for applications and Hardware support at client site.

Qualification

• Bachelor degree preferred in IT.

• Excellent and effective communication skills.

• Knowledge of ITIL processes

• Focused on processes and SLAs Tasks and Responsibilities

• Proven work experience as a Desktop Support Engineer.

• Hands-on Experience with Windows/linux/Mac OS environments.

• Working knowledge of office automation products and Computer peripherals like Printers and scanners.

• Knowledge of network security practices and anti-virus programs.

• Ability to perform remote troubleshooting and provide clear instructions.

• Excellent problem-solving and multitasking skills.

• Addressing user tickets, diagnose and resolve technical hardware and software issues related to Windows 10 OS, mobile devices, and network related issues.

• Strong Microsoft Office skills (Outlook, Word, and Excel)

• Walking customers through installing application and computer peripherals.

• Conduct remote troubleshooting, test alternative pathways until you resolve an issue.

• Good knowledge of Service Now, LogmeIn and MS Teams

• Strong customer service skills

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Experience :

3-5 Years

Job Type: Contract

Salary: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: On the road

Speak with the employer
+91 +1 4842291065

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