This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.

General Position Summary:

This position reports to the E-Commerce Operations Manager and works closely with key internal partners. The role is an integral part of the team charged with coordinating, supporting and maintaining product inventory flow for e-commerce.

Key player in supporting the E-Commerce Operations Manager and Marketing Department in efforts to drive e-commerce guidelines and development of process to monitor inventory control of merchandise.

Provide as needed support to E-Commerce Assistant Operations Manager in coordination of all e-commerce order fulfillment processes to ensure satisfaction of online customers.

Essential Functions/Major Responsibilities:

Coordinate and maintain inventory flow for the website utilizing the below guidelines:

• Digital receipt of inventory into Celerant POS to ensure timely replenishment of inventory online, uploads and available inventory integration. Communicate with Inventory Control Manager to reconcile any discrepancies.
• Execute transfer of data between Celerant POS, Excel and Google Sheets to ensure timely uploads of all new products received. Communicate regularly with Marketing Department for notification of new product; identify any special requirements.
• Identify necessary barcode modifications for unique product variants and communicate necessary POS adjustments with E-Commerce Operations Manager, Inventory Control Manager and Operations team.
• Maintain accurate web-store inventory and execute all website inventory tasks. Perform weekly E-Commerce Inventory Audits to identify and reconcile inconsistencies within inventory to ensure accurate online inventory and proper recording of receipts. Work in partnership with E-Commerce Operations Manager and Inventory Control Manager to resolve outstanding issues.
• Work closely with E-Commerce Operations Manager to prepare reports to identify physical inventory and online inventory issues.
• Execute and process all additional inventory transfers and ticket adjustments, including, but not limited to, store transfers (DTPs), damages, promotional items, etc.
• Communicate with Stores and Distribution Center to monitor inbound/outbound inventory shipments.
• Monitor general inventory organization within e-commerce fulfillment center.
• Monitor and submit all supply orders needed for inventory processing.
• Provide support to E-Commerce Operations Manager and E-Commerce Assistant Operations Manager to properly train employees in all necessary inventory tasks and, as needed, all fulfillment tasks.
• As needed, assist E-Commerce Assistant Operations Manager in completing all e-commerce order fulfillment processes. This includes preparing website orders for product picking and order staging, monitoring order states and product pick locations, and overall ensuring all orders are accounted for and processed accurately.
• As needed, provide support in local store pulls, receiving products from local store picks and appropriately allocating products to orders. Collaborate with E-Commerce Assistant Operations Manager on any outstanding issues.
• As needed, complete necessary refunds for orders that cannot be fulfilled. Deliver exceptional customer service; ensure customers are addressed with professionalism and compassion.

Consult with E-Commerce Operations Manager on a daily basis in all aspects of web inventory planning, organization and execution.

Consult with Marketing Department in all aspects of online product planning and execution.

Provide analytical and project support to Marketing/E-Commerce team.

Job Scope:

This position will execute multiple projects simultaneously through multi-tasking and prioritization. These projects will require a variety of comprehensive programs involving low to mid-level of complexity and multiple deadlines. Tasks are generally routine and may include more complex tasks. Knowledge required is limited to the work routines and supporting processes of the area.

Job follows clearly defined procedures and resolves problems by applying judgment to select from predefined alternatives.

Duties are performed under limited amount of supervision and all decisions are made within general company policy and constraints.

Supervisory Responsibility:

Works under general supervision. The jobholder has no supervisory responsibilities.

Interpersonal Contacts:

Position requires effective communication with multiple departments within the company (Marketing, Operations, Stores, Distribution, etc.) in order to contribute to the smooth flow of information and efficient operation of the organization. Crucial to develop a strong partnership with these departments and teams within to align and deliver best in class service. Interactions tend to focus on information exchange, problem solving, or responding to business needs.

Specific Job Skills:

• Must have strong computer, digital visual skills and high-level understanding of web management.
• Strong understanding of Microsoft Excel.
• Familiarity with Shopify and/or Celerant POS preferred.
• Excellent interpersonal and communication skills.
• Exceptional organizational skills. Ability to multi-task with varying deadlines.
• Self-motivated and results oriented; works independently.
• Problem solving & troubleshooting capabilities. Process & procedure oriented.

Education and/or Experience:

No specific education required, HS or GED preferred. Requires 2 - 5 years of experience in position or specialization. Experience must demonstrate progressive ability to adapt & execute process.

Job Conditions:

Job may require hours that exceed 8 per day and/or 40 per week during peak season, events or rush projects. Position requires occasional travel, weekend and evening meetings, events & set-ups. Physical ability to use telephone, computer hardware/software including keyboard, type, sit, and stand for extended periods of time, and occasionally lifting/carry up to 40lbs.

Main Core Competencies:

• Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Maintains Consumer Focus - Understands our consumer and the retail business and stays current with retail trends. Position must take full advantage of opportunities to listen to and interact with internal partners to ensure our strategies are always aligned.
• Communicativeness - Communicates well both verbally and in writing; creates accurate and punctual reports; shares information and ideas with others; has good listening skills. Ability to build relationships internally and externally with relevant teams through building on common goals and shared values. Negotiates successfully.
• Resource Efficiency & Multi-Tasking - Independently and effectively handles multiple competing priorities and makes good use of resources (e.g., time, people, money). Pays attention to details. Knows where the goal is, able to manage the time line and ensure successful completion of programs. Ability to solve problems, make decisions independently, operate independently and with discretion and work efficiently under pressure.
• Analytical & Quantitative Skills - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Effectively manages inventory, people, time & money. Uses factual information and financial data to make decisions and ensure profitability. Establishes and monitors key business and financial indicators.
• Interpersonal Savvy - Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Project/Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Results Oriented Consistently works toward producing results at the functional team level. Takes ownership and accountability to produce and execute. Manages their own performance and sets stretch goals and achieves them. Inspires confidence that they will deliver. Goes the extra miel to ensure the functional teams success, takes direction and makes a project their own and has the ability to change gears to take on new tasks. Able to assist in training entry level teammates.
• Lives the Palmetto Moon Culture lives and inspires the Palmetto Moon culture throughout the Company. Embraces the company values in their everyday interactions and inspires the values in their peers. Involve others in a way that creates and generates passion for the business and an understanding of what needs to be done for success. Perform well and expect the same of others. Share responsibilities for all projects. Serve as a resource for teammates and third parties. Ensure execution and completion of programs from start to finish.
• Trustworthy Has department heads and manager as well as their teams trust. Delivers what is promised and contributes to the functions goals through individual and/or team effort. Impacts functional team by providing support. Understands how his/her role fits into the functional teams goals and has a good professional bond with teammates.

Qualifications

• Must be at least 16 years old to apply
• Dependable and flexible with scheduled shifts
• Organizational skills
• Extremely detail oriented
• Accurate and efficient
• Able to work well with a team and with little supervision
• Willingness to learn and take direction
• Positive attitude
• Moderate computer skills
• Physical Requirements ability to bend, reach, climb ladders, and lift materials up to 50 lbs with or without reasonable accommodations
• Stand for long periods of time