Job description

Technician FULL TIME

As a technician, it is your job to stay up to speed on newly released and upcoming technology in the industry. This will ensure that your team is prepared to repair these devices when they arrive at your location for the first time. A technician should not only have the ability to repair any device that comes through the door, they should also be comfortable with cross training other employees.

Skill & Requirements– (Salary – To be negotiated based on experience and qualifications)

• High School Diploma and some college or technical training. You MUST have a resume in order to be considered, as we are looking to fill this position fairly quickly, Having a well laid out summary of your experience only helps when reviewing candidates.
• Proficient in soldering
• Experience with wide range of device repairs: Phones, Laptops, Gaming Systems
• Proficient with Microsoft Office and email communication
• Experience with a Point of Sale Systems and opening and closing procedures
• Good vision with or without corrective lenses/glasses
• Organization skills
• Ability to work independently and lead a team
• Knowledge of all available tools and equipment in the work area and how they are operated.
• Ability to recognize trends in the repair industry
• Ability to cross-train other employees.
• Knowledge of parts suppliers and how to order and Inventory management and control
• Sales experience

As a CSR in a CPR Cell Phone Repair location, you hold responsibilities that are critical to the success of the store. You are directly responsible for the customer service experience. It is your responsibility to assist any customer that comes through the door in a professional and timely manner. You will be responsible for the entire front end of the store. Cleaning and restocking inventory fall under this category. All phone calls and email inquiries fall under your jurisdiction; although you may need to seek assistance from your technical team to answer some of the more technical questions. You should be monitoring trends alongside the lead technician on defective parts, repeated re-repairs, and broken parts. Being mindful of numbers and setting revenue goals is important.

Skill Requirements- (Salary – To be negotiated based on experience and qualifications) Ability to oversee multiple areas of the operation at once and delegate

• Ability to develop and maintain a consistent and efficient workflow
• Ability to monitor trends in all areas of the store: Sales, Repairs, Warranties, Part defects, Etc.
• Proficient with POS System and balancing the cash register
• Ability to reach sales goals
• Exceptional customer service skills
• Some understanding of technical “lingo”
• Ability to Up-sell and finish a sale
• Good understanding of our disclaimers
• Good understanding of our in-store warranty system
• Ability to answer email inquiries
• Ability to answer and communicate effectively with customers over the telephone
• Ability to handle B2B accounts and keep them organized (Passed down from outside sales/owners)
• Ability to effectively handle customer complaints
• Handle Email Estimates Requests
• Assisting the Store Manager
• Maintaining Store Inventory of Accessories
• Maintaining quality store appearance.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
Every person is able to wear mask and we have always used gloves and sanitizer!

Education:

• High school or equivalent (Preferred)

Experience:

• Sales/Customer Service: 2 years (Preferred)

Work Location: One location

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